Undergraduate Students

This Keep Learning Undergraduate FAQ section contains answers to many questions about undergraduate Housing, Campus Life, Academics, Orientation, etc.

If you do not find an answer here and you have an urgent question, please contact keeplearning@duke.edu


For the latest information related to COVID-19 testing and other health guidance, visit https://keeplearning.duke.edu/health-guidance/.


This section was updated 10/6/20.

General Questions

  • Bookbagging for Spring 2021 opened on 10/19/20!
    • Premajor advisees must meet with their advisors prior to their enrollment windows so that advisors can make them eligible to enroll.
  • When does registration start?
    • Seniors, Thursday, October 29, 7:00 A
    • Juniors – (last two digits of the Student I 50-99, Friday, October 30, 7:00 AM 00-49, Monday, November 2, 7:00 AM
    • Sophomores – (last two digits of the Student ID) 50-99, Tuesday, November 3, 7:00 AM 0-49, Thursday, November 5, 7:00 AM
    • First Year – (last two digits of the Student ID) 50-99, Friday, November 6, 7:00 AM 00-49, Monday, November 9, 7:00 AM
  • I’m a first-year student or sophomore. How do I start preparing to declare my major?
    • First-year students and sophomores can check out the new Majors Fair site for a comprehensive listing of all Trinity College majors and certificate programs with links to especially relevant pages for students. Also included are a number of videos of faculty and students talking about their discipline.
  • What can I do during the long winter break?
    • Check out a new free, ungraded student program taking place over winter break called “Winter Breakaway” . It offers opportunities to develop or strengthen leadership, technical, and communications skills between semesters. The theme this year is “Design Your Future” and the wide range of offerings includes “AI for Everyone” and “Working Across Cultures” (and many more). Through this program, you can add a technical component to your repertoire or strengthen your humanistic skills; some students will do both. Check out this video for more info.  https://youtu.be/pVwZNXXdR9s.  Wherever you are on your Duke journey, there is something here for you. Registration opened 10/19. It’s easy at winterbreakaway.duke.edu .
  • Can I enroll part-time in Spring 2021?
    • Students in their final semester who can graduate by enrolling in 2.5 cc or less may request part-time status for spring 2021.  They will need to request part-time by the last day of classes fall 2020, Monday, Nov. 16th by 5 pm.  Students enrolled in part-time course loads pay tuition by the credit.  This is a return to the usual policy and deadline.  More information and the request form can be found here:  https://trinity.duke.edu/undergraduate/academic-policies/graduation-part-time-status
  • I would like to take some time off starting in the Spring 2021 semester.  How do I do that?
    • Students wishing to take a break for a term may do so by taking a personal leave of absence.  Students wishing to take a personal leave of absence for spring 2021 must do so after finals end in fall 2020 (Nov. 25th) and by the last business day before classes start in spring, Tuesday, Jan. 19th by 5 pm.  This is a return to the usual deadline for request with the exception of the grace extension.  Grace will be extended through the first week of classes for exceptional circumstances, although students will be responsible for the usual withdrawal tuition reimbursement schedule and mandatory fees.  The deadline for the extended request period will be Wednesday, Jan. 27th by 5 pm.  Because this is expensive, students are urged to request a personal leave no later than Tuesday, Jan. 19th by 5 pm.
  • Undergraduate Research
    • If you are interested in a research opportunity this fall, please consult the principal investigator or supervisor to learn their requirements/protocols.  Only juniors and seniors who are enrolled in independent study courses or those in paid or work-study positions will be eligible for laboratory-based research positions in the School of Medicine.
  • When does Fall Term end? And what is the 2020-2021 academic calendar? 
    • Here is the 2020-2021 academic calendar. The Fall 2020 term will end on Tuesday, November 24.  
  • May I record my professors’ online lectures and share them?
    • You need to ask permission to record a lecture and it must be for your personal studying only. Recording or distributing recordings by a Duke faculty member without permission is a serious violation of Duke’s policy. Also, we have suggestions for how students can protect their personally identifiable information in recorded classroom environments here: https://scholarworks.duke.edu/privacy/.
  • What happens if I miss my class this fall?
    • We understand that incapacitation may present in a variety of ways, and students may miss class and assessments for a variety of reasons. If you have to miss class for health reasons, you should submit an incapacitation form. Should you have to miss class for any other reason, you should communicate directly with your instructor. This is true whether you are participating locally or learning remotely. Relevant updates to the Incapacitation Form will be posted on the website which hosts the form (linked above). Trinity instructions. Pratt instructions.
  • What happens if I get sick in the middle of the semester? How will my classes be affected? What additional academic policies will be in place if I am quarantined and cannot attend class for days/weeks?
    • Should students be unable to complete coursework or attend in-person or synchronous classes, or meet deadlines, instructors will provide the appropriate accommodations in partnership with the student’s Academic Dean.

Internet/Technical Issues/Zoom

I’m having internet connection problems. What about undergraduates who do not have access to computers and/or internet beyond Duke? Can I get a mobile WiFi hotspot and/or a computer? 

  • Undergraduates can try contacting OIT-Help desk or The LINK for suggestions. The LINK offers a limited number of short term laptop loans if you have a Duke-purchased laptop under warranty that requires repair. If you have a non-Duke purchased laptop or are out of warranty, ask if there are any available Chromebook short term loans while you figure out what you are going to do. You may check back on subsequent days. If you have a wifi issue, you can also contact your internet provider to see what they recommend.
  • If you are an undergraduate student with high financial need who is experiencing technology access problems, please fill out this form for Fall 2020 assistance requests (loaner laptops or WIFI hotspots): https://duke.qualtrics.com/jfe/form/SV_bBdL1UL3N3iZNDD There is a limited supply. The group working on this attempts to respond to requests within 48 hours (approve/deny). Due to stocking and postal delivery issues, getting the equipment to you takes longer, but expected arrival dates will be communicated to you.
  • Undergraduates can also check Trinity College’s interactive computer classroom (ICCs), or classrooms equipped with student workstations, an instructor console, course-specific software, and specialized multimedia equipment: Old Chemistry 201, Smith Warehouse Multimedia Lab ,LINK Classroom #6. ICCs are currently scheduled by the Registrar’s Office, with priority in scheduling determined by the needs of any courses. Each ICC space has been reviewed to address social distancing like all the classrooms in Trinity A&S. Capacities have been reduced with computers and seats adjusted (or removed) accordingly. The cleaning schedule is based on whatever housekeeping has set up within those standards.Normally they are open 24/7 and access is controlled by card reader. If the building is open (some like Smith close early for security reasons), then the room is available through card access. Trinity College of Arts & Science Facilities manages the access/hours. 
  • Last, the Library has several computers (including several with associated equipment such as scanners) available for any Duke student to use. All machines must be reserved in advance and all are fixed (i.e. not portable laptops). Computers+equipment at Bostock Library are generally reservable anytime Monday-Friday from 8:30am to 11:00pm, and computers+equipment are generally reservable at Lilly Library from 2:00pm to 11:00pm. We also have computing+equipment available the music library. More information and reservations info can be found here: https://library.duke.edu/using/library-spaces/booking. Bookings for each library can also be made directly through the following pages: Microform reader/scanner at Bostock Library, Video viewing station and microform reader/scanner at Lilly Library, Turntables and microform reader/scanner at Music Library.

Miscellaneous

  • How does distance-learning impact students who have Academic Accommodations? 
    • Instructors are expected to continue to comply with academic accommodations authorized by the Student Disability Access Office (SDAO). Students with accommodations should provide instructors with a letter outlining their approved accommodations. If a student has new or updated accommodations for any reason, the SDAO will provide the student with a new letter to give to instructors. As an aside, Zoom has the ability to provide live closed captioning. If you are not seeing this, and but would like to see this feature, please feel free to reach out to your instructor.
  • What academic support and mental health resources are available to me away from campus? 
    • There are numerous offices listed on our Key Resources page that are now geared up to work with students remotely.
  • How will I access my academic support or participate in tutoring if I am not on campus? 
    • Peer tutoring and other academic resources (including learning consultations and GRE/MCAT Prep workshops) through the Academic Resource Center will be available remotely through Zoom and phone. Information about their online services is available here.
  • What if I need a textbook, book, article, or some other material for writing a paper or doing my coursework? 
    • See the Library services on our Key Resources page for a wealth of information about digitized books and textbooks and how to talk to your librarian online.
  • Whom should I contact if I have questions about a course? 
    • For all questions related to specific courses, please contact the course instructor.
  • Can I speak with a Director of Academic Engagement (DAE)?
    •  DAEs are available for virtual appointments during bookbagging period and the rest of the semester to talk about your long-term goals and plans. Schedule here.
  • How do I find out how to apply for the Fulbright, Rhodes, and other nationally competitive scholarships since I am not on campus? 
  • What if I have more questions about classes and academics that are not answered here? 
    • Please contact your academic dean.

This section was updated 9/3/20

  • Can family or other off-campus visitors visit during the semester?
    • No overnight visitors will be allowed during move-in week or during the fall semester.
  • What if I need to travel away from Durham / surrounding area this semester? 
    • Duke asks all undergraduate students living in or around the Durham community (including Duke housing) to remain in Durham for the duration of the semester. If travel outside of the Durham area is necessary, for medical or unforeseen reasons, students should submit notification at the following link: https://duke.qualtrics.com/jfe/form/SV_9TC8j3q93q6Ewyp
  • Will organizations (e.g., clubs, SLGs) be able to have programming? How will gatherings for social groups be limited? 
    • All student programming will be online in the fall. In-person events with more than 10 people (indoors or outdoors) presents a serious public health risk and is prohibited by Duke policy until further notice. 
  • How do I social distance and also have a social life?
    • There are still lots of ways to socialize while maintaining proper physical distancing! It is true that COVID-19 is shifting the ways that all of us interact with one another. Although we will wear masks and distance ourselves, finding safe ways to socialize remains an important part of the Duke experience. Most group-based activities will occur virtually, outside, or in small groups, and students must practice all of the identified safety behaviors. There are still lots of ways to hang out with friends and otherwise be social while doing so. We encourage you to take walks, gather with friends on the quad, and spend time together… just make sure you are wearing your masks, staying 6 feet apart, and keeping your group to under 10. 
  • How will buses safely work during popular class times? How often will there be transportation?
    • To limit potential exposure to bus drivers and passengers, busses will be running with limited capacity between East and West Campus, and between Duke off-campus housing and West Campus. Bus schedules will also be limited. More information on safety guidelines on the parking website.
  • Will students have access to community facilities on campus, such as the Fitness Centers, Bryan Center, and Brodhead Center? 
    • The Bryan Center, Brodhead Center, and Libraries will have limited occupancy and other changes. 
    • Many student supports will be delivered largely (if not entirely) virtually this semester, including career services, community-centered spaces/support, campus life offices, etc. These virtual resources will be available for students regardless of their location. 
    • Wilson Recreation Center is anticipating opening on September 14, but Brodie Recreation Center will remain closed. Details on the reopening of Duke’s recreation facilities can be found here.
  • Can student groups host in-person meetings in the fall?
    • All student programming will be online in the fall. Events with more than 10 people (indoors or outdoors) presents a serious public health risk and is prohibited by Duke policy until further notice. 
    • Please know that the University does not take violations of these policies lightly, because we care and respect ourselves and our community by supporting these efforts. Before you invite others to your residence or visit someone else’s residence, make sure COVID-19 policies and expectations are being followed. 
  • Will there be traditional campus activities this semester? 
    • Student Affairs along with other campus departments are currently thinking about Duke’s rich student traditions and how they can be implemented in the safest manner while still engaging the student body and creating memories.
  • Will I be allowed to sit and study in public spaces like the Bryan Center?
    • Yes, public spaces the Bryan Center will be accessible to some degree, but with reduced capacity and spaced seating in order to promote social distancing.
  • Will public spaces be sanitized professionally on a regular basis? 
    • Yes. Duke has committed to increased standards for the sanitizing and cleaning of all spaces and surfaces.

This section was updated on 7/30/20.

  • Will all eateries be open in the fall? How will dining work overall?
    • We anticipate many Duke Dining locations will be open this fall. The details of which exact locations will be open, updated hours of operation, and other changes will be communicated in the coming weeks. We do know that the Duke Dining experience will be different this fall, with physical spaces adjusted to support social distancing. Students will also be strongly encouraged to order food using a mobile app. Similarly, Duke Dining has established contactless pick-up locations across West Campus, although the exact fall locations will be finalized soon.

      In addition to our existing regulated health and safety protocols, Duke Dining also is following state and local requirements and taking extra precautions to ensure we’re doing everything we can to keep our community safe.
  • What will the flexibility with student dining meal plans look like? Will on-campus students, including those living in apartments with kitchens, be able to decline a meal plan?
    • As in the past, all students in Duke-assigned housing will be required to have a Dining Plan. This semester, students will notice an increase in mobile ordering, additional Merchant’s On Points vendors, a frequent Food Truck rotation, and expanded dining hours.
  • Will students be able to eat outside of their residence halls, such as in the Brodhead Center, Bryan Center, or outside?
    • Yes. Following North Carolina, the City of Durham, and University requirements, Duke Dining is setting up its seating areas to ensure enough space for physical distancing and occupancy limits. Duke Dining is working with University Center Activities & Events (UCAE) and Facilities Management to create additional outdoor seating options. Note, however, that there is limited capacity in places such as the Brodhead Center.
  • How will students get meals during heavy rush hours safely?
    • Following North Carolina, the City of Durham, and University requirements, Duke Dining is setting up its service areas to ensure enough space for physical distancing and occupancy limits. Lines for every open location in the Brodhead Center will be expanded to allow for more space. Many Duke Dining locations, including at least five in the Brodhead Center, will be available for mobile ordering and rapid pick-up, with additional venues planned to be added later in the semester.
  • How will Marketplace specifically work?
    • Meals at Marketplace will be served rather than self-service this Fall. Dinner hours will also be extended to allow for more physical distancing, and changes have been made to the menu to allow for quicker service. Per state, local, and university guidelines, there will be limited indoor seating, but we are strongly encouraging students to take their meals to-go and to use the expanded outdoor seating. An additional grab-and-go option will also be added outside of the Marketplace. 
  • How will Duke accommodate the food needs of students living farther away from campus (e.g., Blue Light or the WaDuke)?
    •  Students residing in the housing spaces that are not “on-campus” will have access to Merchant On Points and a Food Truck rotations at their housing locations. Availability varies based on the specific location.  
  • Where can I find additional Duke Dining COVID-19 response information?
  • I have more questions about dining. Where can I go for more answers? 

This section was updated 8/11/20

  • Can student groups host events in the fall?
    • All student programming will be online in the fall. In-person events with more than 10 people (indoors or outdoors) presents a serious public health risk and is prohibited by Duke policy until further notice. Additionally, University Center Activities & Events (UCAE) is working—in collaboration with student groups such as Duke University Union—to create avenues for Duke students to engage each other effectively online, beyond the Zoom video conferencing platform.
  • Can student groups host in-person meetings in the fall?
    • All student programming will be online in the fall. In-person events with more than 10 people (indoors or outdoors) presents a serious public health risk and is prohibited by Duke policy until further notice. 
  • Do off-campus events have to follow Duke’s event guidelines?
    • Regardless of whether you plan to spend this semester in on-campus housing or elsewhere in Durham, as a member of the Duke community, the Duke Community Standard and Undergraduate Student COVID-19 Policy Plan is applicable to your behavior and conduct. This includes, the current guidelines around in=person events.
  • Will there be traditional campus activities this semester? 
    • Student Affairs along with other campus departments are currently thinking about Duke’s rich student traditions and how they can be implemented in the safest manner while still engaging the student body and creating memories.
  • Will student groups be able to have events off campus, especially volunteer groups?
    • Please check the President’s FAQs for an update (under the student conduct section) on off campus events. 
  • How will arts groups be able to practice and perform/what will this look like?
    • We know this is on many students’ minds, and we’re working in partnership with faculty and student organization advisors to determine what might be possible.
  • Will there sports/recreation facilities be open, and will students have to wear masks during those activities?
    • Wilson Recreation Center is anticipating opening on September 14, but Brodie Recreation Center will remain closed. Details on the reopening of Duke’s recreation facilities can be found here.

This section was updated 10/2/20

Fall Housing General

  • I  moved into my on-campus housing but now want to move off campus and study remotely. What do I need to do?   
    • You need to move out of your on-campus housing by August 15 or you will be charged for each day you remain.  
    • Start by emailing  housing@duke.edu to let them know of your plans.  Ask what you need to do to get checked out and how and when you will arrange to get them your key. Please copy dining@duke.edu on the email.
    • If you are a recipient of financial aid, please email finaid@duke.edu or your financial aid counselor’s email to let them know of your housing change. Please see questions below on this page under Financial Aid regarding the housing survey.
    • All billing is done by the Bursar’s Office. Please email bursar@duke.edu or call (919) 684-3531 so they can review your account and determine if any fees need to be updated.  
    • If you are an international student and are thinking of moving off campus, please contact your visa services counselor or email VisaHelp@mc.duke.edu to ensure you are not jeopardizing your visa status.
    • If you have courses you need to switch to online, please contact the course instructor about giving you permission to join if an online section exists or to see whether it is possible to attend remotely. If those are not options, you need to change classes.     
  • What should I do if I am living in a housing owned building and start to feel sick?
    • Symptomatic or exposed individuals should call Student Health at 919-681-9355 or the Duke COVID-19 Hotline at 919-385-0429 in order to receive instructions on how to receive your care (both numbers will be routed to the COVID Hotline). The COVID Hotline will be staffed daily between the hours of 8 a.m. and 8 p.m, with additional after-hours care available.  
  • Do I get to isolate/quarantine in my housing assignment?
    • Duke has designated multiple locations where students can be isolated or quarantined based on their specific situation. Those students will be in single bed spaces with basic amenities, including food service from Duke and support from health care providers. Student Affairs and the Academic Deans will also work with students and their families to address needs on an individual basis. You can learn more about testing, quarantine, and isolation here.
  • How can I mail packages to campus?

Carriers are not allowed to deliver into the residence halls currently. To mail packages to the U.S. Post Office in the Bryan Center:

First Name, Last Name / PO Box Number
Duke University
Durham, NC 27708

If you are using another carrier (FedEx, UPS, DHL, etc.) you will need to send the package to a near-campus hub or office for pickup. For information about your options, we encourage you to review each carrier’s website. There is a FedEx location on 9th Street and UPS location on Erwin Road

Fall 2020 Closing

  • When can I leave campus at the end of the semester?
    • Classes end Tuesday, November 24, and all students not approved for winter break housing must leave campus by 12:00 PM on Monday, November 30. 
  • I currently live on-campus and want to stay in my same room during the spring semester. Do I need to move out for reassignment at the end of the semester?
    • No. If you want to stay in your same room for the spring, you do not need to move out at the end of the semester, but we do ask that you:
      • Take all of your valuable items with you, including your passport, ID cards, money, electronics, and anything of personal or sentimental value
      • Return your room key. More information will be shared about this process later in the semester, but if you do not return your key, we will need to change your locks and you’ll be billed the $125 fee
    • If you feel more taking all your belongings with you when you leave for the semester, you are welcome to do so, and we will likely contact you after closing to confirm your plans
  • Do I need to fill out the travel form to indicate I am traveling home for the duration of break?
    • No. Students who are leaving Durham for the duration of the break do not need to fill out the form. 
  • Do I need to return my key? If so, where?
    • All students moving out must return their keys, or they’ll be charged the $125 fee to replace the lock. Keys can be dropped off at your RC’s office or your nearest HRL Campus Office.
  • Do I need to check out of my room for the fall? How do I tell you that I’ve left campus?
    • We need all students to return your room key and/or fob to your RC’s office or respective HRL Campus office before you leave campus. This will serve as your indication that you’ve left. If you live in a building with electronic access, your RC will send you a survey closer to closing that you will use as your notification of departure.
  • If I am moving out at the end of the fall semester, will you offer a pack/ship/store program like you did in the spring semester?
    • No. Any items left behind will be deemed abandoned and donated or discarded.
  • What happens if I am in quarantine or isolation when the semester ends? How do I move out?
    • We care about your health and will of course work with you to coordinate your departure from campus when you’re ready and safe to travel.

For more information on Fall 2020 Closing please go to the HRL site.

This section was updated 10/2/2020

  • What’s the process to request to stay over break (Nov 30-Jan 20)?
    • Students who believe they have extenuating personal or family circumstances that prevent them from leaving for another location are welcome and encouraged to apply for winter break housing. Students who have already completed this application for summer or fall special housing simply need to indicate on DukeHub whether or not they intend to remain in university provided housing during the winter break.
    • Applications will be considered on a rolling basis, and the deadline to apply is Friday, October 23; all decisions will be communicated by November 1. 
  • Who is eligible to stay over break?
    • While all students who have a need to stay on campus are welcome to apply, we plan to support requests from international students, students with high financial need, independent students, and students with extenuating circumstances.
  • Where can I eat over break? Will I still have food points?
    • There will be on campus dining options available to you, and we are working with Duke Dining to identify the locations and hours of service.
  • Can I stay on campus for part of break? Can I travel over break?
  • If I am living on campus over break, do I still need to wear masks and follow social distancing guidelines?
    • All students living on-campus (and those off-campus, too) must abide by the Duke Compact, including wearing masks and practicing physical distancing.
  • Will there be pool/surveillance testing over break?
    • We anticipate that pool testing will continue over break. Any changes to testing locations and hours will be communicated at a later date.
  • What happens if I contract COVID-19 over break?

You can find more details on Winter Break Housing on the HRL site.

This section was updated 10/2/2020

  • Who is allowed to live on-campus during the spring semester?
    • In July, the University reported that first-years and sophomores would have priority for assignments in Fall 2020, while juniors and seniors would receive priority for living on-campus in Spring 2021.  The University has reviewed a number of factors, including the available rooms in campus housing and level of interest expressed by juniors and seniors in being on campus this spring.
    • Based on this, all students currently living in campus housing in Fall 2020 will be able to remain in their current on-campus assignment in Spring 2021.
    • Additionally, any junior or senior student can apply for and will be assigned spring housing. Other undergraduate students studying remotely can also apply for on-campus housing. Priority for new assignments will be given to seniors and juniors, then first-year students moving on to campus from remote study, and then, as space allows, sophomores moving onto campus.
  • I am not on campus in the fall. How do I apply to live on campus in the spring? When is the application due?
    • While we can accommodate a small number of last-minute changes, we ask that all students who are changing your housing status complete their application in the housing portal by Friday, Oct 30. Applications from juniors and seniors received by this date will receive priority for vacancies in our upperclassmen communities on West, at 300 Swift, or in Duke-leased hotels and apartments.
  • Will there be entry testing for COVID-19 again?
    • Because entry testing was such a success in the fall, a similar process for spring semester will be rolled out. More information about this will be shared over winter break.
  • Will I need to sequester when I return to campus?
    • Yes, you will be expected to sequester until you get your COVID test results back via Duke MyChart
  • Fall 2020 housing was all singles. Is this the case for the spring semester, too?
    • We expect so. There may be a very small number of cases where we assign two students to a double in suite- or apartment-style housing. If this were to happen, both students assigned would confirm they accept this arrangement.

For more details on Spring 2021 Housing please go to the HRL page.

This section was updated 9/21/20

All undergraduates living on-campus or around the Durham community are to remain in Durham for the duration of the semester. Should travel outside Durham be necessary, students must notify Student Affairs of their travel plans. Students should complete the Notification to Leave Campus Form before they leave campus. After submission, the form is shared with Student Health and/or Surveillance Testing Team. Student Affairs asks that precautions are taken and that students follow Student Health instructions upon return. Duke currently restricts all non-essential business travel and discourages any personal travel to known virus hotspots. 

Students can fill out the Notification to Leave Campus Form by visiting https://duke.qualtrics.com/jfe/form/SV_9TC8j3q93q6Ewyp

  • Do I need to fill out the travel form to indicate I am traveling home for the duration of break?
    • No. Students who are leaving Durham for the duration of the break do not need to fill out the form. 
  • Can I stay on campus for part of break? Can I travel over break?

This section was updated 9/8/20

COVID-19 Policies and Guidelines

For the latest information related to testing and other health guidance, visit https://keeplearning.duke.edu/health-guidance/.
  • Will there be consequences for students who don’t abide by social distancing guidelines, including wearing masks, hosting/attending parties, etc?
    • Students who flagrantly disregard state, local, and/or university COVID-19 expectations and policies will be referred for disciplinary action and may result in that person losing the opportunity to remain on-campus. This is because willful failure to follow these basic expectations presents a serious health risk to the safety of our Duke and Durham community – including your peers, faculty, staff, and our Durham neighbors.

      We also know that in cases where students forget or make mistakes, students may need reminders in order to adhere to health guidance. Interventions in these circumstances will be designed to help students remember and adhere to safety guidance going forward. You can find more information on the Duke Compact here.
  • What happens if the COVID-19 situation in NC worsens and we have to move back phases? Will students be sent home again?
    • Duke will continue to monitor the COVID-19 situation in North Carolina and our local area, as President Price stated. Guidance related to campus activities and operations will be adjusted as necessary to align with state laws and local ordinances and will be responsive to local health conditions.
  • What will isolation for ill students look like? Will students be sent home if they get really sick?
    • Duke has designated multiple locations where students can be isolated or quarantined based on their specific situation. Those students will be in single bed spaces with basic amenities, including food service from Duke and support from health care providers. Student Affairs and the Academic Deans will also work with students and their families to address needs on an individual basis. You can learn more about testing, quarantine, and isolation here.
  • What should I do if have COVID-19 symptoms or think I’ve been exposed?
    • Student living on or off-campus who are symptomatic or exposed individuals should call Student Health at 919-681-9355 or the Duke COVID-19 Hotline at 919-385-0429 in order to receive instructions on how to receive your care (both numbers will be routed to the COVID Hotline). The COVID Hotline will be staffed daily between the hours of 8 a.m. and 8 p.m, with additional after-hours care available.  
  • What is “physical distancing” and how do I do that? 
    • Keeping space between you and others is one of the best tools we have to avoid being exposed to the COVID-19 virus and slowing its spread. Since people can spread the virus before they know they are sick, it is important to stay away from others when possible, even if you have no symptoms. Social distancing is important for everyone, especially to help protect people who are at higher risk of getting very sick. Always stay at least 6 feet (about 2 arms’ length) from other people.
  • Do I need to practice physical distancing if I am not sick?
    • Yes! Since the virus can be spread before people show symptoms, it is important to practice physical distancing, even when you don’t feel sick or show any symptoms.
  • How can I protect myself and others?

CAPS and Blue Devil Cares

  • Who can I talk to if I need mental health support right now?
    • If you have a mental health emergency while at home, you should identify and access local mental health providers and/or the local emergency facilities.

      We recognize the anxiety and emotional strain that these circumstances may place on all of us. Students who remain local (e.g., permitted to remain on campus, or who live off-campus in the Duke vicinity) can access Counseling and Psychological Services (919-660-1000). Students anywhere can connect with support through DukeReach (919-681-2455).

      With a signed release, CAPS can communicate with your local provider. Please contact your CAPS provider at 919-660-1000.

      Students also now have access to 24/7 mental telehealth support at no cost through Blue Devils Care. Blue Devils Care is available to all full- or part-time degree-seeking undergraduate, graduate or professional students, and includes two types of remote services for students. If you’re feeling overwhelmed, you will be able to talk to a licensed mental health provider directly from your device. Blue Devils Care provides on-demand mental health support and gives students a safe space to talk about anything at any time (anxiety surrounding COVID-19, relationships, sadness, isolation and loneliness, etc.).

      Free scheduled telehealth counseling sessions are also now available for students through Blue Devils Care. Sign in, and select Scheduled Counseling to set up single or recurring counseling sessions. As a reminder, you can always use TalkNow for 24/7, on-demand mental health support.

      We also support and encourage self-care during these stressful times. Find tips on taking care of ourselves during infectious disease outbreaks from the American Psychiatric Association.

      Remember that sleep and exercise promote immune system capacity.
  • Will Blue Devils Care be continued?
    • Yes, Blue Devils Care will be continued through the fall semester. Blue Devils Care provides 24/7 mental telehealth support to all students at no cost. To get started, visit the Blue Devils Care website. Register once using your @duke.edu email address and the service key at the bottom of the email on June 30th from Vice Provosts Bennett and McMahon, then you’ll be ready to use the service whenever you need it.
  • Is CAPS open?
    • Students wanting to connect with our Access services should call CAPS at 919-660-1000 between the hours of 8 am to 5 pm.

      Students also now have access to 24/7 mental telehealth support at no cost through Blue Devils Care. Blue Devils Care is available to all full- or part-time degree-seeking undergraduate, graduate or professional students, and includes two types of remote services for students. If you’re feeling overwhelmed, you will be able to talk to a licensed mental health provider directly from your device. Blue Devils Care provides on-demand mental health support and gives students a safe space to talk about anything at any time (anxiety surrounding COVID-19, relationships, sadness, isolation and loneliness, etc.).

      Free scheduled telehealth counseling sessions are also now available for students. Sign in, and select Scheduled Counseling to set up single or recurring counseling sessions. As a reminder, you can always use TalkNow for 24/7, on-demand mental health support.
  • Will CAPS capacity be expanded this year?
    • Counseling & Psychological Services has expanded its offerings since March, including the introduction of Blue Devils Care, which will continue through the fall semester. CAPS clinicians are also seeing students remotely right now. Please visit the CAPS webiste to view the full slate mental health and wellness services provided by Duke.

Health Services

  • Is Student Health open?
    • Yes, Student Health is open. Find hours on their site. Student Health also offers video/tele-health visits to students residing in North Carolina. Just call first (919-681-9355) to speak with a nurse to ensure it’s a type of visit Student Health can provide remotely. For urgent matters after hours, you may speak to a nurse by calling Student Health at 919-681-9355

      Symptomatic or exposed individuals should call Student Health at 919-681-9355 or the Duke COVID-19 Hotline at 919-385-0429 in order to receive instructions on how to receive your care (both numbers will be routed to the COVID Hotline). The COVID Hotline will be staffed daily between the hours of 8 a.m. and 8 p.m, with additional after-hours care available.  
  • What number do I call for after hours for emergency health concerns?
    • For urgent matters after hours, you may speak to a nurse by calling Student Health at 919-681-9355
  • Will the Campus Center Pharmacy, Nutrition and Dental Services remain open?
  • What should I do if I feel sick?
    • Student living on or off-campus who are symptomatic or exposed individuals should call Student Health at 919-681-9355 or the Duke COVID-19 Hotline at 919-385-0429 in order to receive instructions on how to receive your care (both numbers will be routed to the COVID Hotline). The COVID Hotline will be staffed daily between the hours of 8 a.m. and 8 p.m, with additional after-hours care available.  

Remote Students

  • Will my Duke Student Health Plan work with providers outside the Duke network?
    • The Duke Student Health Insurance Plan covers routine medical care within the U.S. Outside of the U.S, students only have emergency and urgent care services. If you are within the U.S., you should call the phone number on the back of your ID card (800-579-8022) or visit www.bcbsnc.com to find an in-network provider. If you need medical care outside of the U.S., you should go to the closest emergency facility and present your Blue Cross insurance ID card.
  • Can I tele-health meet with Student Health?
    • Student Health offers video/tele-health visits to students who residing in North Carolina. You will need to call us first to speak with a nurse to ensure it’s a type of visit Student Health can provide remotely.
  • I was seeing a clinician/provider in the Durham community. Who can help me connect with a provider in my area?
    • To connect with a provider in your area, the best thing to do is check with your insurance plan’s website and look for preferred providers in your location.
  • Do I have to report if I have COVID-19 if I am no longer on campus? How do I report?
    • The primary concern is that you report COVID-19 to the health care providers/health department where you are currently located. It would also be helpful for you to report it to us for tracking purposes. The best way to do that is for you to use the travel registry, but you can also contact Student Health.
  • Can I get my prescriptions filled remotely?
    • Students should contact the original prescriber of their medication to obtain refills. If a provider at Student Health prescribed the medication, the student can contact that provider through Duke MyChart and our provider will be able to send in a new prescription to their home pharmacy. If the medication was prescribed by a student’s home physician or another health care provider at Duke, the student will need to contact that provider for refills. The Duke Campus Center Pharmacy can also transfer existing prescriptions to a student’s home pharmacy as needed. 

      Please note that this does NOT apply to medicines that are controlled substances. These include but are not limited to most ADHD medications, certain pain medications, and a category of medications called benzodiazepines that are used to treat some mental health conditions. Students in need of such medications will need to see a provider at home for evaluation and treatment.

If you don’t find resources and answers you need here, please email KeepLearning@duke.edu.

This section was updated 8/17/20.

Billing for Fall

  • What will tuition be for students who are off campus but taking a full course load and considered full-time?
    • Tuition is the same regardless of your living arrangements. 

Pro-rated Charges for Fall

  • If you are considering withdrawing from Duke mid-term and want to know more about charges, please see the Bursar’s site here. If you still have questions, please email bursar@duke.edu.

Financial Aid

In March 2020, Duke University set up a fund to assist Duke undergraduate, graduate and professional students with unexpected expenses related to the COVID-19 pandemic. The Duke Student Assistance Fund (DSAF) was one of three funds established by the university in the wake of the pandemic.

Between April and August 2020, the DSAF distributed 3,534 grants totaling over $5 million to 2,662 students. This included 118 loaner laptops distributed to students to meet technology needs.

While this fund is no longer open, some additional resources for students are listed below

Additional Resources

  • I receive financial aid. When will I receive my 2020-2021 award?
    • Financial aid awards are being released on a rolling basis.
  • I just received my financial aid award but it does not reflect my family’s change in circumstances. Can I appeal it?
  • My housing situation has changed since I filled out your financial aid housing form, which is now closed. What do I need to do now?
    • Please contact us at finaid@duke.edu if:
      • You had a housing assignment but are now renting off campus (and didn’t complete the survey indicating that previously). You must provide a lease agreement with your message.
      • You indicated you were living at home and are now renting. You must provide a lease agreement with your message.
      • You were renting but are now living at home. We will reduce your aid to reflect the change.
    • There is no need to contact financial aid if:
      • You had a housing assignment and are now living at home. We will adjust your aid automatically when your housing charges are removed.
      • Your lease agreement has changed but you are still renting
      • You are living on campus

  • Is work study available for fall 2020?
    • Yes. Students will be offered work study in their financial aid awards and will have the opportunity to apply for available positions as in previous years. Both in-person and remote work options are available. General information about work study is here.
    • Details and implications for campus hiring managers can be found here under Guidelines for Employing Students: Fall Semester 2020. If you have additional questions regarding eligibility for work outside of North Carolina, please engage your management center representative, Robin Miller, Associate Vice President, Disbursement Services, or Dave Smithwick, Assistant Vice President, Human Resources. Questions related to work study should be directed to StudentLoans@duke.edu.
  • If I live off-campus but have a work-study job on campus, will I get campus access? 
    • A work-study job on campus is a legitimate reason for students who live off campus to come to campus, provided that the position has an in-person component. If your work can be performed remotely, you need to work off-campus. Ask your supervisor whether the job is in-person or remote. If it is in-person, your supervisor will help you get the necessary access to perform your duties.
  • Can I have a work-study job if I live outside of the Durham area?
    • Some remote positions may be available for undergraduates receiving work-study, including out-of-state students and international students living in the US. Please see the details for campus hiring managers here on the Student Loan Office page.
  • Can I receive a loan instead of work study if I prefer? This was an option for students in previous years, is it still available this year?
    • Yes. If you are a domestic work study student and would like a loan to help with your incidental expenses instead of a work-study offer, you can contact your financial aid counselor to request this change. Also, if you are not able to find a work-study position and need funding to assist with incidental expenses, you can contact your financial aid counselor to request a loan to cover your costs until a position becomes available.
  • Where is the class schedule for Fall 2020?
    • The revised one can be found here.
  • What course options will be available in Fall 2020?
    • In-Person classes are intended for students who can be present in the classroom at the scheduled time; they are not a good option for remote students. Remote students who believe an in-person class is essential for them to progress towards their degree requirements and there is no online option should consult their academic dean.
    • Hybrid classes include both in-person and online components. Both local and remote students can enroll.  If the course includes synchronous components, it can require in-person attendance for local students, but it should also provide remote students the means to access the material remotely if there is not an online section.
    • Online classes may be synchronous, i.e., have a scheduled time slot, or asynchronous.
      • For synchronous online classes , attendance at the scheduled time is expected. Students who miss a scheduled meeting time should contact their academic dean for a possible excused absence. Time zone is not necessarily a reason for not attending synchronous online courses.
      • Asynchronous online classes are not assigned a time slot and enable any student to fully participate regardless of time zone or location.
  • Are courses identified as “online” or in the “classroom” in the course catalogue so that students know before they choose their classes?
    • Yes. The Registrar’s Office has provided this guide for understanding Instruction Modes: https://registrar.duke.edu/instruction-modes
    • Additional information can be found in the Class Notes section of the course listing in DukeHub.  Here is how to view those: https://registrar.duke.edu/help-guides/class-notes-dukehub. Click the blue link in the course guide on Duke Hub for the course number. Look in the class notes to see whether the professor has stated if the class has required in-person meetings, or is online, either synchronous or asynchronous. If a course says ‘online’ and doesn’t have times listed, that means it’s asynchronous.
    • In some cases, there may be one section of a course that requires in-person attendance and another section of the same course that is entirely virtual. Some courses are fully online for everyone. The most challenging courses to make available entirely online are those with a lab or other component that is normally a hands-on experience.  Departments are managing this in a variety of ways. 
    • You can also search for classes in Duke Hub based on whether they are online or not by:
      • Logging into Duke Hub.
      • Going to Search.
      • Choosing Advanced Search.
      • Scrolling down to “Additional Search Criteria” and using the drop down menu for “Modes of Instruction.”