Undergraduate Students

This Keep Learning Undergraduate FAQ section contains answers to many questions about undergraduate Housing, Campus Life, Academics, Orientation, etc.

If you do not find an answer here and you have an urgent question, please contact keeplearning@duke.edu


For the latest information related to COVID-19 testing and other health guidance, visit https://keeplearning.duke.edu/health-guidance/.

Registration for Fall

  • Where is the class schedule for Fall 2020?
    • The revised one can be found here.
  • What course options will be available in Fall 2020?
    • In-Person classes are intended for students who can be present in the classroom at the scheduled time; they are not a good option for remote students. Remote students who believe an in-person class is essential for them to progress towards their degree requirements and there is no online option should consult their academic dean.
    • Hybrid classes include both in-person and online components. Both local and remote students can enroll.  If the course includes synchronous components, it can require in-person attendance for local students, but it should also provide remote students the means to access the material remotely if there is not an online section.
    • Online classes may be synchronous, i.e., have a scheduled time slot, or asynchronous.
      • For synchronous online classes , attendance at the scheduled time is expected. Students who miss a scheduled meeting time should contact their academic dean for a possible excused absence. Time zone is not necessarily a reason for not attending synchronous online courses.
      • Asynchronous online classes are not assigned a time slot and enable any student to fully participate regardless of time zone or location.
  • Are courses identified as “online” or in the “classroom” in the course catalogue so that students know before they choose their classes?
    • Yes. The Registrar’s Office has provided this guide for understanding Instruction Modes: https://registrar.duke.edu/instruction-modes
    • Additional information can be found in the Class Notes section of the course listing in DukeHub.  Here is how to view those: https://registrar.duke.edu/help-guides/class-notes-dukehub. Click the blue link in the course guide on Duke Hub for the course number. Look in the class notes to see whether the professor has stated if the class has required in-person meetings, or is online, either synchronous or asynchronous. If a course says ‘online’ and doesn’t have times listed, that means it’s asynchronous.
    • In some cases, there may be one section of a course that requires in-person attendance and another section of the same course that is entirely virtual. Some courses are fully online for everyone. The most challenging courses to make available entirely online are those with a lab or other component that is normally a hands-on experience.  Departments are managing this in a variety of ways. 
    • You can also search for classes in Duke Hub based on whether they are online or not by:
      • Logging into Duke Hub.
      • Going to Search.
      • Choosing Advanced Search.
      • Scrolling down to “Additional Search Criteria” and using the drop down menu for “Modes of Instruction.”

This section was updated 8/9/20.

General Questions

  • Update for Juniors/Seniors who want to go part-time in Fall 2020
    • For Fall 2020, we are implementing a limited part-time study program for junior and senior undergraduates.   As with our existing part-time study policy (which has historically been offered only to students in their last semester of enrollment), any junior or senior student weighing part-time study must consult with and receive approval from an academic dean.   Approval is granted based on your ability to graduate within 8 semesters. Part-time enrollment applies only to students enrolled in 1cc-2.5 cc at Duke.   Concurrent enrollment at another university is not possible. If you are taking 2.5 or less units at Duke, you will not be able to use additional units taken at another institution this fall toward your degree completion.
    • Please note special implications for a student who is :
      • a recipient of financial aid
      • a varsity athlete
      • on an F-1 Visa
      • studying via Duke in DKU
  • Will the 2020-2021 academic calendar remain the same? 
    • Here is the 2020-2021 academic calendar. The Fall 2020 term will end on Tuesday, November 24.  
  • May I record my professors’ online lectures and share them?
    • You need to ask permission to record a lecture and it must be for your personal studying only. Recording or distributing recordings by a Duke faculty member without permission is a serious violation of Duke’s policy. Also, we have suggestions for how students can protect their personally identifiable information in recorded classroom environments here: https://scholarworks.duke.edu/privacy/.
  • What happens if I miss my class in the fall?
    • We understand that incapacitation may present in a variety of ways, and students may miss class and assessments for a variety of reasons. If you have to miss class for health reasons, you should submit an incapacitation form. Should you have to miss class for any other reason, you should communicate directly with your instructor. This is true whether you are participating locally or learning remotely. Relevant updates to the Incapacitation Form will be posted on the website which hosts the form (linked above). Trinity instructions. Pratt instructions.
  • What happens if I get sick in the middle of the semester? How will my classes be affected? What additional academic policies will be in place if I am quarantined and cannot attend class for days/weeks?
    • Should students be unable to complete coursework or attend in-person or synchronous classes, or meet deadlines, instructors will provide the appropriate accommodations in partnership with the student’s Academic Dean.

Internet/Technical Issues/Zoom

Miscellaneous

  • How does distance-learning impact students who have Academic Accommodations? 
    • Instructors are expected to continue to comply with academic accommodations authorized by the Student Disability Access Office (SDAO). Students with accommodations should provide instructors with a letter outlining their approved accommodations. If a student has new or updated accommodations for any reason, the SDAO will provide the student with a new letter to give to instructors. As an aside, Zoom has the ability to provide live closed captioning. If you are not seeing this, and but would like to see this feature, please feel free to reach out to your instructor.
  • What academic support and mental health resources are available to me away from campus? 
    • There are numerous offices listed on our Key Resources page that are now geared up to work with students remotely.
  • How will I access my academic support or participate in tutoring if I am not on campus? 
    • Peer tutoring and other academic resources (including learning consultations and GRE/MCAT Prep workshops) through the Academic Resource Center will be available remotely through Zoom and phone. Information about their online services is available here.
  • What if I need a textbook, book, article, or some other material for writing a paper or doing my coursework? 
    • See the Library services on our Key Resources page for a wealth of information about digitized books and textbooks and how to talk to your librarian online.
  • Whom should I contact if I have questions about a course? 
    • For all questions related to specific courses, please contact the course instructor.
  • Can I speak with a Director of Academic Engagement (DAE)?
    •  DAEs are available for virtual appointments during bookbagging period and the rest of the semester to talk about your long-term goals and plans. Schedule here.
  • How do I find out how to apply for the Fulbright, Rhodes, and other nationally competitive scholarships since I am not on campus? 
  • What if I have more questions about classes and academics that are not answered here? 
    • Please contact your academic dean.

This section was updated 8/11/20

  • Can family or other off-campus visitors visit during the semester?
    • No overnight visitors will be allowed during move-in week or during the fall semester.
  • Will organizations (e.g., clubs, SLGs) be able to have programming? How will gatherings for social groups be limited? 
    • All student programming will be online in the fall. In-person events with more than 10 people (indoors or outdoors) presents a serious public health risk and is prohibited by Duke policy until further notice. 
  • How do I social distance and also have a social life?
    • COVID-19 is shifting the ways that all of us interact with one another. Although we will wear masks and distance ourselves, finding safe ways to socialize remains an important part of the Duke experience. Most group-based activities will occur virtually, outside, or in small groups, and students must practice all of the identified safety behaviors. We encourage you to take walks, gather with friends on the quad, and spend time together, while masked and in a socially distanced manner.
  • How will buses safely work during popular class times? How often will there be transportation?
    • To limit potential exposure to bus drivers and passengers, busses will be running with limited capacity between East and West Campus, and between Duke off-campus housing and West Campus. Bus schedules will also be limited.  More information will be available by August 6, 2020. 
  • Will students have access to community facilities on campus, such as the Fitness Centers, Bryan Center, and Brodhead Center? 
    • The Bryan Center, Brodhead Center, and Libraries will have limited occupancy and other changes. 
    • Many student supports will be delivered largely (if not entirely) virtually this semester, including career services, community-centered spaces/support, campus life offices, etc. These virtual resources will be available for students regardless of their location. 
    • Fitness centers will be open as permitted by state and local regulations and will be introducing new procedures and safety features.  Additional details will be available when students arrive for the semester. 
  • Can student groups host in-person meetings in the fall?
    • All student programming will be online in the fall. Events with more than 10 people (indoors or outdoors) presents a serious public health risk and is prohibited by Duke policy until further notice. 
    • Please know that the University does not take violations of these policies lightly, because we care and respect ourselves and our community by supporting these efforts. Before you invite others to your residence or visit someone else’s residence, make sure COVID-19 policies and expectations are being followed. 
  • Will there be a First Big Week and other traditional campus activities? 
    • Student Affairs along with other campus departments are currently thinking about Duke’s rich student traditions and how they can be implemented in the safest manner while still engaging the student body and creating memories.
  • Will I be allowed to sit and study in public spaces like the Bryan Center?
    • Yes, we anticipate some public spaces the Bryan Center will be accessible to some degree, but with reduced capacity and spaced seating in order to promote social distancing.
  • Will public spaces be sanitized professionally on a regular basis? 
    • Yes. Duke has committed to increased standards for the sanitizing and cleaning of all spaces and surfaces.

This section was updated on 7/30/20.

  • Will all eateries be open in the fall? How will dining work overall?
    • We anticipate many Duke Dining locations will be open this fall. The details of which exact locations will be open, updated hours of operation, and other changes will be communicated in the coming weeks. We do know that the Duke Dining experience will be different this fall, with physical spaces adjusted to support social distancing. Students will also be strongly encouraged to order food using a mobile app. Similarly, Duke Dining has established contactless pick-up locations across West Campus, although the exact fall locations will be finalized soon.

      In addition to our existing regulated health and safety protocols, Duke Dining also is following state and local requirements and taking extra precautions to ensure we’re doing everything we can to keep our community safe.
  • What will the flexibility with student dining meal plans look like? Will on-campus students, including those living in apartments with kitchens, be able to decline a meal plan?
    • As in the past, all students in Duke-assigned housing will be required to have a Dining Plan. This semester, students will notice an increase in mobile ordering, additional Merchant’s On Points vendors, a frequent Food Truck rotation, and expanded dining hours.
  • Will students be able to eat outside of their residence halls, such as in the Brodhead Center, Bryan Center, or outside?
    • Yes. Following North Carolina, the City of Durham, and University requirements, Duke Dining is setting up its seating areas to ensure enough space for physical distancing and occupancy limits. Duke Dining is working with University Center Activities & Events (UCAE) and Facilities Management to create additional outdoor seating options. Note, however, that there is limited capacity in places such as the Brodhead Center.
  • How will students get meals during heavy rush hours safely?
    • Following North Carolina, the City of Durham, and University requirements, Duke Dining is setting up its service areas to ensure enough space for physical distancing and occupancy limits. Lines for every open location in the Brodhead Center will be expanded to allow for more space. Many Duke Dining locations, including at least five in the Brodhead Center, will be available for mobile ordering and rapid pick-up, with additional venues planned to be added later in the semester.
  • How will Marketplace specifically work?
    • Meals at Marketplace will be served rather than self-service this Fall. Dinner hours will also be extended to allow for more physical distancing, and changes have been made to the menu to allow for quicker service. Per state, local, and university guidelines, there will be limited indoor seating, but we are strongly encouraging students to take their meals to-go and to use the expanded outdoor seating. An additional grab-and-go option will also be added outside of the Marketplace. 
  • How will Duke accommodate the food needs of students living farther away from campus (e.g., Blue Light or the WaDuke)?
    •  Students residing in the housing spaces that are not “on-campus” will have access to Merchant On Points and a Food Truck rotations at their housing locations. Availability varies based on the specific location.  
  • Where can I find additional Duke Dining COVID-19 response information?
  • I have more questions about dining. Where can I go for more answers? 

This section was updated 8/11/20

  • Can student groups host events in the fall?
    • All student programming will be online in the fall. In-person events with more than 10 people (indoors or outdoors) presents a serious public health risk and is prohibited by Duke policy until further notice. Additionally, University Center Activities & Events (UCAE) is working—in collaboration with student groups such as Duke University Union—to create avenues for Duke students to engage each other effectively online, beyond the Zoom video conferencing platform.
  • Can student groups host in-person meetings in the fall?
    • All student programming will be online in the fall. In-person events with more than 10 people (indoors or outdoors) presents a serious public health risk and is prohibited by Duke policy until further notice. 
  • Do off-campus events have to follow Duke’s event guidelines?
    • Regardless of whether you plan to spend this semester in on-campus housing or elsewhere in Durham, as a member of the Duke community, the Duke Community Standard and Undergraduate Student COVID-19 Policy Plan is applicable to your behavior and conduct. This includes, the current guidelines around in=person events.
  • Will there be a First Big Week and other traditional campus activities? 
    • Student Affairs along with other campus departments are currently thinking about Duke’s rich student traditions and how they can be implemented in the safest manner while still engaging the student body and creating memories.
  • Will student groups be able to have events off campus, especially volunteer groups?
    • Please check the President’s FAQs for an update (under the student conduct section) on off campus events. 
  • How will arts groups be able to practice and perform/what will this look like?
    • We know this is on many students’ minds, and we’re working in partnership with faculty and student organization advisors to determine what might be possible.
  • Will there sports/recreation facilities be open, and will students have to wear masks during those activities?
    • We know this is on many students’ minds, and we’re working to determine what might be possible. Read current guidance on masking on campus.

This section was updated 8/3/20

Fall Housing

  • Is the Fall Housing Access form still open?
    • No. The Fall 2020 Housing Access Request form for juniors and seniors closed on Friday, July 31, at 5 p.m. EDT. Decisions will be announced by Monday, August 3.
  • What is happening with fall housing?
    • To manage the public health concern, we are adhering to new community density limits which increases our single room options and limits how many people can have access to one restroom. The President’s Message and FAQs has the latest update.
  • When will students hear about their housing placements/assignments?
    • Students will receive their assignments by July 29
  • When will the final move in dates be announced? 
    • First year students will be moving in from August 7-10 and approved upperclass students will arrive August 10-15.  To sign up for your move-in day, please go to the Housing Portal and select “Move-In Sign Up”. There is a limit to how many students can move in each day, and, while our goal is to accommodate your selected move-in date, we cannot guarantee that you will be able to move in at any particular date or time.
  • Can I change my move-in date?
    • To change a date, the students needs to enter the housing portal and remove themselves from their current date. They can then select a new date assuming spaces remain available.
  • What is the move-in process look like?
    • We will have a set number of students returning on each day of the move-in period to allow for proper social distancing and to support arrival testing and isolation protocols.  More details will be shared in the coming days, but the process will be as follows:
    • When you arrive at Penn, staff from Housing & Residence Life, Student Health, DuWell and DukeCard will:Check you in, making sure that you are scheduled for that day and time;
      1. Complete your preliminary health check
      2. Administer your COVID-19 test;
      3. Activate your DukeCard (first-year students who have not submitted your DukeCard photo, please do so as soon as possible via the DukeCard website);
      4. If you are living on campus, you will receive your room key(s) and pertinent paperwork.

Before you go anywhere on campus, you must be tested, and in order to be tested, you must sign up for an appointment using the Transact Mobile Order App.   

In order for this process to function smoothly (there are thousands of you arriving in a relatively short timeframe), it is critical that you pay special attention to the date and time of your appointment.  

  • What expectations should I have around move-in?
    • To help you prepare for move-in, we wanted to share the following information. You can also watch this video for more information on move-in and testing.
      • Students may be accompanied by up to two individuals to assist with move-in.  These individuals will not be permitted to go to Penn Pavilion with you, and will be expected to wear face coverings, wash hands often, and maintain social distance. Individuals experiencing possible symptoms of COVID-19 are asked to stay away from campus during move-in.
      • If you need disability accommodations for move-in, please contact the Student Disability Access Office at sdao@duke.edu or 919-668-1267.
      • Everyone must wear a face covering while on campus.
      • No overnight visitors will be allowed during move-in week or during the fall semester.
      • Students are strongly encouraged to bring only necessary items needed for the fall term.  Please leave extraneous items at home.
      • Once move-in is complete, students will be expected to sequester in their room with limited movement around campus until they receive their test results (estimate this will take 48 hours).  In the coming days, students residing on campus will receive information about behavioral expectations for this period and the ways essential services will be provided, including food service.
  • What are the COVID Testing periods during move-in?
    • Testing Time Periods for Move-In will be 8:00 am – 4:00 pm from August 7 – August 15.  Testing times slots are 20 minute appointments.
  • How long are testing appointments?
    • Testing appointments are 20 minutes long and must be scheduled prior to arrival
  • How do I schedule my testing appointment?
    • To sign up for your 20-minute appointment, you will use the TRANSACT MOBILE ORDERING APP (available on Google Play and at the Apple App Store); this is the same app you use for mobile food ordering on campus. In the app, choose the first option, BLUE DEVIL CHECK-IN. When you pick your day and time, you’ll need to confirm in the app whether you are living on-campus (meaning in Duke-provided housing) or off-campus; this will help dictate what time slots are available to you. 
  • Can I just show up when I am ready to get tested?
    • No, prior sign up will be required. Testing times will be offered every five minutes with a set number of spots available during each five minute time period.
  • I am arriving to Durham outside after the 4:00 p.m. testing close time. What should I do?
    • The Office of Student Affairs, in collaboration with Office of Undergraduate Education, is managing a small number of bed spaces for students who have been assigned on-campus housing yet are not able to arrive by 4 p.m. due to circumstances beyond their control.  These bed spaces will be available for a one-night stay only.  All students given this accommodation will check in at Penn Pavilion at 7 a.m. the following morning and the relocate to your residence hall. 
    • These spaces are reserved for students who are traveling without family, from overseas or have a demonstrated financial need .  If you do not meet this criteria, it is highly likely this will not be an option for you.  You can find a list of hotels within walking distance to Duke here
    • If you do meet the criteria and want to be considered for this option, fill out this form. 
    • If you are approved, you will be notified by email with information about the hotel & logistics for check in. 
  • Where do I park while I am getting tested?
    • If you are driving to campus, you can park in the Card Lot during your appointment. Any friends or family that are accompanying you will need to remain at your vehicle for the duration of your appointment. Please note, there is no parking at Penn Pavilion.
  • Where do I park after I unload my belongings?
    • After you unload your belongings, park in Blue Zone for West Campus and Smith for East Campus.
  • Where can I learn more about sequestering after being tested?
  • Will off-campus students be tested?
    • Yes, all undergraduate students—including those living off campus—will be tested at an assigned time. Students’ DukeCard will be activated once they have been tested by Student Health. 
    • Before you go anywhere on campus, you must be tested, and in order to be tested, you must sign up for an appointment using the Transact Mobile Order App.   
  • How will on and off-campus students receive their masks?
    • All students will receive multiple, washable cloth masks when they are tested by Student Health on their arrival day. You are of course welcome to bring and wear others, too.
  • Will my items stored by the vendors be placed in my room when I arrive for fall move in?
    • Yes, for those of you who utilized the pack/ship/store program, we are organizing now for items to begin their return to campus on July 27.  Our goal is to have items into student rooms by August 15, but with thousands of items in need of return, it will be a challenge, and your understanding as this process unfolds remains greatly appreciated. 
  • I will be living in Durham this year. Will Handled or TSI be able to deliver or ship my items to my home?
    • Yes, Handled and TSI will work with you to deliver your items to your local address. 
  • I utilized pack/ship/store in the spring, but decided to study remotely for the fall semester. What is going to happen to my belongings?
    • The options provided depend on the company with which you worked with
    • If you worked with Handled, you will have three options from which you can choose
      1. Have your items remain in storage until January 2021, at which point they would be returned to your campus or local Durham address. The fee for this service is $200, which you would pay directly to Handled.
      2. Have your items shipped to you. Duke will cover the first $150 of this cost. Any costs beyond $150 will be your responsibility and would be paid directly to Handled.
      3. Pick up your items directly from the warehouse. You would need to coordinate this pickup with Handled.
    • To communicate with Handled please fill out this form.
    • If you worked with TSI, you have two options from which you can choose
      1. Have your items remain in storage until January 2021, at which point they would be returned to your campus or local Durham address. The fee for this service is $200, which you would pay directly to TSI.
      2. Have your items shipped to you. Duke will cover the first $150 of this cost. Any costs beyond $150 will be your responsibility and would be paid directly to TSI.
    • To communicate your choice to TSI, please email them at duke@tsicollegemoves.com
  • How can I mail packages to campus?

Carriers are not allowed to deliver into the residence halls currently. To mail packages to the U.S. Post Office in the Bryan Center:

First Name, Last Name / PO Box Number
Duke University
Durham, NC 27708

If you are using another carrier (FedEx, UPS, DHL, etc.) you will need to send the package to a near-campus hub or office for pickup. For information about your options, we encourage you to review each carrier’s website. There is a FedEx location on 9th Street and UPS location on Erwin Road


Additional FAQ about Housing for Fall 2020 can be found on the HRL website.

This section was updated 8/1/20

For the latest information related to testing and other health guidance, visit https://keeplearning.duke.edu/health-guidance/.

  • Who can I talk to if I need mental health support right now?
    • If you have a mental health emergency while at home, you should identify and access local mental health providers and/or the local emergency facilities.

      We recognize the anxiety and emotional strain that these circumstances may place on all of us. Students who remain local (e.g., permitted to remain on campus, or who live off-campus in the Duke vicinity) can access Counseling and Psychological Services (919-660-1000). Students anywhere can connect with support through DukeReach (919-681-2455).

      With a signed release, CAPS can communicate with your local provider. Please contact your CAPS provider at 919-660-1000.

      Students also now have access to 24/7 mental telehealth support at no cost through Blue Devils Care. Blue Devils Care is available to all full- or part-time degree-seeking undergraduate, graduate or professional students, and includes two types of remote services for students. If you’re feeling overwhelmed, you will be able to talk to a licensed mental health provider directly from your device. Blue Devils Care provides on-demand mental health support and gives students a safe space to talk about anything at any time (anxiety surrounding COVID-19, relationships, sadness, isolation and loneliness, etc.).

      Free scheduled telehealth counseling sessions are also now available for students through Blue Devils Care. Sign in, and select Scheduled Counseling to set up single or recurring counseling sessions. As a reminder, you can always use TalkNow for 24/7, on-demand mental health support.

      We also support and encourage self-care during these stressful times. Find tips on taking care of ourselves during infectious disease outbreaks from the American Psychiatric Association.

      Remember that sleep and exercise promote immune system capacity.
  • Is Student Health open?
    • Yes, Student Health is open. Find hours on their site. Student Health also offers video/tele-health visits to students residing in North Carolina. Just call first (919-681-9355) to speak with a nurse to ensure it’s a type of visit Student Health can provide remotely. For urgent matters after hours, you may speak to a nurse by contacting UNC Healthlink at 919-966-3820.

      If you feel sick, you should call Student Health during business hours at 919-681-9355 and choose option 2 to speak to a triage nurse if you are experiencing any symptoms or have any concerns. For urgent matters after hours, contact UNC Healthlink at 919-966-3820.
  • Is CAPS open?
    • Students wanting to connect with our Access services should call CAPS at 919-660-1000 between the hours of 9-3.

      Students also now have access to 24/7 mental telehealth support at no cost through Blue Devils Care. Blue Devils Care is available to all full- or part-time degree-seeking undergraduate, graduate or professional students, and includes two types of remote services for students. If you’re feeling overwhelmed, you will be able to talk to a licensed mental health provider directly from your device. Blue Devils Care provides on-demand mental health support and gives students a safe space to talk about anything at any time (anxiety surrounding COVID-19, relationships, sadness, isolation and loneliness, etc.).

      Free scheduled telehealth counseling sessions are also now available for students. Sign in, and select Scheduled Counseling to set up single or recurring counseling sessions. As a reminder, you can always use TalkNow for 24/7, on-demand mental health support.
  • Will my Duke Student Health Plan work with providers outside the Duke network?
    • The Duke Student Health Insurance Plan covers routine medical care within the U.S. Outside of the U.S, students only have emergency and urgent care services. If you are within the U.S., you should call the phone number on the back of your ID card (800-579-8022) or visit www.bcbsnc.com to find an in-network provider. If you need medical care outside of the U.S., you should go to the closest emergency facility and present your Blue Cross insurance ID card.
  • Can I tele-health meet with Student Health?
    • Student Health offers video/tele-health visits to students who residing in North Carolina. You will need to call us first to speak with a nurse to ensure it’s a type of visit Student Health can provide remotely.
  • I was seeing a clinician/provider in the Durham community. Who can help me connect with a provider in my area?
    • To connect with a provider in your area, the best thing to do is check with your insurance plan’s website and look for preferred providers in your location.
  • Can I still use UNC HealthLink after hours for emergency health concerns?
    • Yes – UNC HealthLink is operational and you can speak to a nurse for after-hours for urgent health care concerns.
  • Do I have to report if I have COVID-19 if I am no longer on campus? How do I report?
    • The primary concern is that you report COVID-19 to the health care providers/health department where you are currently located. It would also be helpful for you to report it to us for tracking purposes. The best way to do that is for you to use the travel registry, but you can also contact Student Health.
  • Will the Campus Center Pharmacy, Nutrition and Dental Services remain open?
    • Yes, Campus Center Pharmacy and Nutrition will remain open normal operating hours. Dental Services has announced the temporary suspension of dental services. All affected appointments will be rescheduled and communicated once the office reopening date is confirmed. 
  • How can I protect myself and others?
    • First, you can protect yourself and others by following university guidance and not returning to campus. Returning home, or staying away from campus, represents a vital gesture of care for those who can’t leave campus. The more students who leave, the easier it will be to care for those who may become ill and to manage the eventual impact of COVID-19.

      In addition, please follow current recommendations, including washing your hands often with soap and warm water for at least 20 seconds; avoiding touching your eyes, nose, and mouth; coughing/sneezing into a tissue or your sleeve; avoiding close contact with those who are sick; and staying home when you are sick. Take steps to lower your risk at meetings and events, including holding video or teleconference meetings, modifying in-person interactions, and maintaining a six-foot distance.
  • What should I do if I feel sick?
    • If you feel sick, you should call Student Health during business hours at 919-681-9355 and choose option 2 to speak to a triage nurse if you are experiencing any symptoms or have any concerns. For urgent matters after hours, you may speak to a nurse by contacting UNC Healthlink at 919-966-3820.
  • What is “physical distancing” and how do I do that? 
    • Keeping space between you and others is one of the best tools we have to avoid being exposed to the COVID-19 virus and slowing its spread. Since people can spread the virus before they know they are sick, it is important to stay away from others when possible, even if you have no symptoms. Social distancing is important for everyone, especially to help protect people who are at higher risk of getting very sick. Always stay at least 6 feet (about 2 arms’ length) from other people.
  • Can I get my prescriptions filled remotely?
    • Students should contact the original prescriber of their medication to obtain refills. If a provider at Student Health prescribed the medication, the student can contact that provider through Duke MyChart and our provider will be able to send in a new prescription to their home pharmacy. If the medication was prescribed by a student’s home physician or another health care provider at Duke, the student will need to contact that provider for refills. The Duke Campus Center Pharmacy can also transfer existing prescriptions to a student’s home pharmacy as needed. 

      Please note that this does NOT apply to medicines that are controlled substances. These include but are not limited to most ADHD medications, certain pain medications, and a category of medications called benzodiazepines that are used to treat some mental health conditions. Students in need of such medications will need to see a provider at home for evaluation and treatment.

This section was updated 8/3/20

For the latest information related to testing and other health guidance, visit https://keeplearning.duke.edu/health-guidance/.

  • Will there be consequences for students who don’t abide by social distancing guidelines, including wearing masks, hosting/attending parties, etc?
    • Students who flagrantly disregard state, local, and/or university COVID-19 expectations and policies will be referred for disciplinary action and may result in that person losing the opportunity to remain on-campus. This is because willful failure to follow these basic expectations presents a serious health risk to the safety of our Duke and Durham community – including your peers, faculty, staff, and our Durham neighbors.

      We also know that in cases where students forget or make mistakes, students may need reminders in order to adhere to health guidance. Interventions in these circumstances will be designed to help students remember and adhere to safety guidance going forward. We will provide additional guidance in the coming weeks regarding adherence to community expectations.
  • What happens if the COVID-19 situation in NC worsens and we have to move back phases? Will students be sent home again?
    • Duke will continue to monitor the COVID-19 situation in North Carolina and our local area, as President Price stated. Guidance related to campus activities and operations will be adjusted as necessary to align with state laws and local ordinances and will be responsive to local health conditions.
  • Will CAPS capacity be expanded this year?
    • Counseling & Psychological Services has expanded its offerings since March, including the introduction of Blue Devils Care, which will continue through the fall semester. CAPS clinicians are also seeing students remotely right now. Please visit the CAPS webiste to view the full slate mental health and wellness services provided by Duke.
  • Will Blue Devils Care be continued?
    • Yes, Blue Devils Care will be continued through the fall semester. Blue Devils Care provides 24/7 mental telehealth support to all students at no cost. To get started, visit the Blue Devils Care website. Register once using your @duke.edu email address and the service key at the bottom of the email on June 30th from Vice Provosts Bennett and McMahon, then you’ll be ready to use the service whenever you need it.
  • What kind of access to healthcare will remote students (those who are not on campus) have?
    • Students will continue to have access to services and programs offered at the Student Wellness Center, including through Student Health, CAPS, DukeReach, and DuWell. The student health fee also supports gender violence prevention services offered through the Women’s Center, which is also available remotely. 
  • Will we still be going back to campus if COVID worsens?
    • As President Price stated, we will continue to monitor public health information when making all future decisions – including whether we need to adjust our current plan for fall 2020.
  • What will quarantine for ill students look like? Will students be sent home if they get really sick?
    • Duke has designated multiple locations where students can be isolated or quarantined based on their specific situation. Those students will be in single bed spaces with basic amenities, including food service from Duke and support from health care providers. Student Affairs and the Academic Deans will also work with students and their families to address needs on an individual basis.
  • When we return in the fall will we have to practice physical distancing?
    • Yes, it is currently mandated by the university and local law. Keeping space between yourself and others is one of the best tools we have to avoid being exposed to COVID-19 and to slow its spread. Duke is working to modify spaces and processes to help students, staff, and faculty maintain social distance standards while on campus.
  • Do I need to practice physical distancing if I am not sick?
    • Yes! Since the virus can be spread before people show symptoms, it is important to practice physical distancing, even when you don’t feel sick or show any symptoms.

If you don’t find resources and answers you need here, please email KeepLearning@duke.edu.

This section was updated 8/3/20

  • What is the move-in date for incoming first-year and/or transfer students?
    • First year students will be moving in from August 7-10 and some transfer students will arrive August 10-15.  Other student leaders who are assisting with Orientation and move-in (FACs, RAs and TACs) will move in starting August 6. To sign up for your move-in day, please go to the Housing Portal and select “Move-In Sign Up”.  The week of July 27, you will receive information regarding how to sign up for a specific testing time on your selected move-in date. Again, there is a limit to how many students can move in each day, and, while our goal is to accommodate your selected move-in date, we cannot guarantee that you will be able to move in at any particular date or time.
  • What is the plan for New Student Orientation?
    • New Student Orientation this year will take place in two parts, both being virtual. Part 1 will begin July 27 and have a mix of optional programs from July 27-August 7 with ways to start and build community with your peers. During this portion of our on-boarding process, there will be several videos you will be required to watch to get you ready for Part 2. Once everyone arrives on campus, Part 2 will begin. This will also be a virtual experience, with mandatory content focused on community building, campus culture, health & wellness and our new expectations around the Duke Compact. 
  • How will we access our virtual orientation programs?
    • This year, all programs will be managed online through DukeGroups. DukeGroups is the tool most often used by student organizations to connect on campus. This year, we are using this platform for our Orientation program. You will be broken into small groups called Pods. You and your “Pod Squad will be led through a variety of programs by university staff members and student leaders to ensure you have a quality on-boarding experience. More information about Pod assignment will come out in early August. As a reminder, programs during Part 1 of Orientation will begin Monday, July 27. 
  • What if I don’t have internet access? How will I participate in Orientation?
    • It is our hope to make sure everyone, no matter where they are, can participate in our virtual on-boarding experience. If you do not have ready access to stable internet, we will develop tools to capture this information and be in touch to ensure you get what is needed to participate.
  • What is the process for our AP courses and course credits?
    • The Academic Advising Center and Pratt Academic Deans are working to provide updates about AP scores and course placement. As soon as this information is made available, it will be communicated with all incoming students. 
  • When is bookbagging and when will we have our final class schedules?
    • Bookbagging began on Monday, July 27th. All students (including returning students) will begin bookbagging on this date. Bookbagging is the process of adding potential courses to your fall schedule in a virtual “bookbag.” Your registration date (the date when you pull classes from your bookbag and add them to your official fall schedule) on either August 11 or 12. These dates have been updated and announced via the virtual Blue Book and the First-Year Checklist. For more information on the bookbagging process, please be sure to reference the registration tab of your Blue Book

This section was updated 8/6/20.

Billing for Fall

  • President Price recently announced some changes to tuition and fees. Where can I get details?
  • When will I get a bill for Fall 2020?
    • Undergraduates have not yet been billed. It is expected that bills will go out in early- to mid-August. For the most up-to-date information on when Duke plans to send out the fall bill, please see the student account billing schedule here: https://finance.duke.edu/bursar/Billing (scroll down to the table at the bottom). 
  • What will tuition be for students who are off campus but taking a full course load and considered full-time?
    • Tuition is the same regardless of your living arrangements. 

Work Study on Campus

  • Is work study available for fall 2020?
    • Yes. Students will be offered work study in their financial aid awards and will have the opportunity to apply for available positions as in previous years. Both in-person and remote work options are available. General information about work study is here.
    • Details and implications for hiring managers considering offering telework options will be forthcoming shortly.
  • Can I receive a loan instead of work study if I prefer? This was an option for students in previous years, is it still available this year?
    • Yes. If you are a domestic work study student and would like a loan to help with your incidental expenses instead of a work-study offer, you can contact your financial aid counselor to request this change. Also, if you are not able to find a work-study position and need funding to assist with incidental expenses, you can contact your financial aid counselor to request a loan to cover your costs until a position becomes available.
  • Can I have a work-study job if I live outside of the Durham area?
    • Some remote positions may be available for undergraduates receiving work-study, including out-of-state students and international students living in the US.
    • Details and implications for hiring managers considering offering telework options will be forthcoming shortly.
  • If I live off-campus but have a work-study job on campus, will I get campus access? 
    • A work-study job on campus is a legitimate reason for students who live off campus to come to campus, provided that the position has an in-person component. If your work can be performed remotely, you need to work off-campus. Ask your supervisor whether the job is in-person or remote. If it is in-person, your supervisor will help you get the necessary access to perform your duties.

Financial Aid

I receive financial aid. When will I receive my 2020-2021 award?

Financial aid awards will be available to students in advance of the fall bill. Awards will be released on a rolling basis through mid-August.