Technical Support

Emergencies related to severe weather or a health crisis can result in an increased number of students working remotely. The Keep Working site provides links to the technology-related resources that can assist students to continue their work no matter where they are located for the remainder of the Spring semester.

Find more on:

For immediate technical assistance:

Contact the OIT Service Desk through the web, by email (help@oit.duke.edu) or by phone: (919) 684-2200.

Sakai and Zoom help

For technical help with Sakai or Zoom, contact the Duke OIT Service Desk at https://oit.duke.edu/help, by email (help@oit.duke.edu) or by phone at (919) 684-2200.

You can also access the self-service help documentation for Zoom at https://oit.duke.edu/help/articles/zoom-meetings-getting-started and for Sakai at https://sakai-duke.screenstepslive.com/s/sakai support.

You can also access help documentation for Zoom and help documentation for Sakai.

The ARC (Academic Resource Center) has a helpful intro to Zoom.

School-specific IT organizations

For technical information or support we encourage you to contact your school’s IT leadership.