Technical Support

This page was updated 8/16/21.

For immediate technical assistance:

Contact the OIT Service Desk through the web, by email (help@oit.duke.edu) or by phone: (919) 684-2200.

Technical access issues:

Undergraduates can try contacting OIT-Help desk or The LINK for suggestions. The LINK offers a limited number of short term laptop loans if you have a Duke-purchased laptop under warranty that requires repair. If you have a non-Duke purchased laptop or are out of warranty, ask if there are any available Chromebook short term loans while you figure out what you are going to do. You may check back on subsequent days. If you have a wifi issue, you can also contact your internet provider to see what they recommend.

Students with demonstrated high financial need who may have limited access to computers may request assistance in the form of loaner laptops. For new Fall 2021 technology assistance requests, please go herePlease note that supplies are limited.

The Library has several computers (including several with associated equipment such as scanners) available for any Duke student to use. All machines must be reserved in advance and all are fixed (i.e. not portable laptops). Computers+equipment at Bostock Library are generally reservable anytime Monday-Friday from 8:30am to 11:00pm, and computers+equipment are generally reservable at Lilly Library from 2:00pm to 11:00pm. We also have computing+equipment available the music library. More information and reservations info can be found here: https://library.duke.edu/using/library-spaces/booking. Bookings for each library can also be made directly through the following pages: Microform reader/scanner at Bostock Library, Video viewing station and microform reader/scanner at Lilly Library, Turntables and microform reader/scanner at Music Library.

If you are a graduate or professional student with technical access issues, please contact your department/school’s IT team to see if they can be of assistance.

Sakai and Zoom help

For technical help with Sakai or Zoom, contact the Duke OIT Service Desk at https://oit.duke.edu/help, by email (help@oit.duke.edu) or by phone at (919) 684-2200.

You can also access the self-service help documentation for Zoom at https://oit.duke.edu/help/articles/zoom-meetings-getting-started and for Sakai at https://sakai-duke.screenstepslive.com/s/sakai support.

You can also access help documentation for Zoom and help documentation for Sakai.

The ARC (Academic Resource Center) has a helpful intro to Zoom.

School-specific IT organizations

For technical information or support we encourage you to contact your school’s IT leadership.