Technical Support

Emergencies related to severe weather or a health crisis can result in an increased number of students working remotely. The Keep Working site provides links to the technology-related resources that can assist students to continue their work no matter where they are located for the remainder of the Spring semester.

Find more on:

For immediate technical assistance:

Contact the OIT Service Desk through the web, by email ( or by phone: (919) 684-2200.

Sakai and Zoom help

For technical help with Sakai or Zoom, contact the Duke OIT Service Desk at, by email ( or by phone at (919) 684-2200.

You can also access the self-service help documentation for Zoom at and for Sakai at support.

You can also access help documentation for Zoom and help documentation for Sakai.

The ARC (Academic Resource Center) has a helpful intro to Zoom.

School-specific IT organizations

For technical information or support we encourage you to contact your school’s IT leadership.