Key Resources

Keep Exploring Website

We know that many students find themselves in a position of reimagining their summer. Keep Exploring is an aggregated resource to help you think strategically about how to make the most out of your summer by exploring your goals and interests through coursesco-curricular and experiential learning opportunities being developed across Duke.

Student Assistance Fund

In March 2020, Duke University set up a fund to assist Duke undergraduate, graduate and professional students with unexpected expenses related to the COVID-19 pandemic. The Duke Student Assistance Fund (DSAF) was one of three funds established by the university in the wake of the pandemic.

Between April and August 2020, the DSAF distributed 3,534 grants totaling over $5 million to 2,662 students. This included 118 loaner laptops distributed to students to meet technology needs.

While this fund is no longer open, some additional resources for students are listed below

Additional Resources

  • Duke Student Assistance Resource List
  • Duke Financial Aid Office
  • HEERF II Relief Grants for Students
    • Under the federal Coronavirus Response and Relief Supplemental Appropriations Act (CRRSAA), Duke is able to provide to students with exceptional financial need additional federal grants through the Higher Education Emergency Relief Fund (HEERF II).

      The U.S. Department of Education has outlined that this grant is to be used by students to pay for education and/or emergency costs that arise or have arisen due to coronavirus, such as tuition, food, housing, health care (including mental health care), or child care.

      Duke is required to prioritize students with exceptional need. Accordingly, the university has determined that to be eligible for a grant under this program, students must have a current (2020-21) FAFSA with an Expected Family Contribution (EFC) at or below $15,000.

      Duke has been allocated over $4.6 million in federal funds for this program and will distribute those funds directly to qualifying students starting in April 2021.

      Information about eligibility, timing, and important steps are here.

Technical Support

For immediate technical assistance contact the OIT Service Desk through the web, email (help@oit.duke.edu) or phone: (919) 684-2200. Find more on technology-related resources and support resources on the Technical Support page.

Student Disability Access Office

The Student Disability Access Office (SDAO) will continue to be available to ensure that students are able to engage with their courses and related assignments. Students should be in touch with the Student Disability Access Office to request or update accommodations under these circumstances.

https://access.duke.edu/students

Libraries

Like everything else at Duke, using the library will be a little different this year. But Duke’s librarians are still here to support you and make your year a success.

Duke students can study in the library, but you will need to reserve a seat in advance using our online seat reservation system. You can also borrow books, DVDs, and other library materials. Although library stacks will be closed for safety purposes, you can still get books and other materials by using the Library Takeout Service.  In addition, the Libraries have enabled a “scan on demand” service to provide chapter and article scans of most materials. Use the “request” feature in the library catalog to make a Library Takeout or scanning request. Duke’s librarians are here to help you with any questions you may have and any research you’re doing. An easy way to get help is theAsk a Librarian chat service. First-year students can reach out to their Personal Librarian for research help, and for research in specific subject areas, you can look up your subject specialist.

Academic Resource Center

Duke’s Academic Resource Center (ARC) is prepared to support peer tutoring and provide other academic resources (including coaching and workshops) remotely through Zoom and by phone. All services are now online. Attend scheduled sessions to help you navigate the current disruptions in your academic life, schedule learning consultations,join a group tutorial, or Study Connect, a virtual study group for specific courses. You can also create your own Silent Zoom group if you want to study on your own but with other Duke students on your screen.

https://arc.duke.edu/

Academic Deans

The Academic Deans in Trinity and Pratt  are available to meet with undergraduates virtually. They can offer advice about navigating academic policies and progress toward degree. Some policies have been modified during this time, including SU grading, course withdrawals and probation clearance. Students are encouraged to consult with their academic dean for individualized advice. Find your dean in DukeHub.

Academic Advising Office

The Academic Advising Center (AAC) oversees academic advising for Trinity students until they declare their major during sophomore year. College advisors are now offering virtual advising meetings. AAC staff are also available to students for virtual meetings should they have difficulty connecting with their advisor or simply want additional input. Directors of Academic Engagement (DAEs) continue to schedule appointments to help undergraduates of all years and majors with long-term planning.

https://advising.duke.edu/

Time Away Office

The Time Away Office aims to promote wellness, self-care, entrepreneurship, introspection and discovery among our students through the development of individualize time away plans and streamlined returns with minimalized administrative burden. Any student currently taking time away or thinking about taking time away, is eligible for individualized support through the Time Away Office.

https://undergrad.duke.edu/timeaway

Writing Studio

The TWP Writing Studio is open for synchronous writing appointments. Sign up as you normally would at schedule an appointment page. When it’s time for your appointment, just log back into the scheduling software, click on your appointment and click “start or join online consultation.” You’ll be able to chat with the consultant and share a document—no need to upload one in advance. For students outside of North/South America, we can also provide asynchronous appointments. Sign up for an ETutor appointment, if needed due to your time zone.

https://twp.duke.edu/students/undergraduate

Health and Wellness

Blue Devils Care

Blue Devils Care builds upon current remote offerings from CAPS and Student Health and offers expanded, 24/7 mental telehealth support to all students at no cost. Blue Devils Care is available to all full- or part-time degree-seeking undergraduate, graduate or professional students, and includes two types of remote services for students. If you’re feeling overwhelmed, you will be able to talk to a licensed mental health provider directly from your device. Blue Devils Care provides on-demand mental health support and gives students a safe space to talk about anything at any time (anxiety surrounding COVID-19, relationships, sadness, isolation and loneliness, etc.).

To get started, visit BlueDevilsCare.duke.edu. Register once using your @duke.edu email address and the service key provided to students via email, then you’ll be ready to use the service whenever you need it.

CAPS

CAPS remains open, and CAPS counselors are continuing to provide care for our students remotely through telemental health appointments. Any Duke student can talk with a CAPS counselor by calling CAPS at (919) 660-1000 between the hours of 10 a.m. and 3 p.m. ET, Monday through Friday. A CAPS receptionist will answer your call and connect you to a CAPS counselor to discuss your needs and connect you with appropriate services. 

For students residing within North Carolina, telemental health visits with a CAPS counselor are one of the possible service options that may be discussed. For students living outside of North Carolina, the CAPS counselor you speak with can help you explore treatment options in your area of residence as well as the Blue Devils Care services now available.

DukeReach

Are you concerned about the physical or mental wellbeing of yourself or another student? Start with DukeReach. Anyone can report a concern about a student by completing a DukeReach report online or by calling 919-681-2455. 

Student Health

Student Health remains open for essential services, and can connect students with any support they need, including prescription management for students. Student Health offers video/telehealth visits to students residing in North Carolina. Just call first (919-681-9355) to speak with a nurse to ensure it’s a type of visit Student Health can provide remotely. Student Health also offers support for urgent matters after-hours through UNC Healthlink; you can speak to a nurse by calling 919-966-3820.

If you feel sick, you should call Student Health during business hours at 919-681-9355 and choose option 2 to speak to a triage nurse if you are experiencing any symptoms or have any concerns. For urgent matters after hours, contact UNC Healthlink at 919-966-3820.

The Campus Center Pharmacy is also still open. Find hours on their site.

HEERF II (continued)

HEERF II FAQ FOR STUDENTS

SECTIONS:

  1. ABOUT THE HEERF II GRANT
  2. ELIGIBILITY
  3. STEPS TO TAKE
  4. WHEN AND HOW WILL I RECEIVE THE GRANT FUNDS?

SECTION 1: ABOUT THE HEERF II GRANT

What is a HEERF II grant?
A HEERF II grant is a federal grant made possible by the Coronavirus Response and Relief Supplemental Appropriations Act (CRRSAA): Higher Education Emergency Relief Fund II (HEERF II). An earlier version of this program was known as the CARES Act.

The U.S. Department of Education has outlined that this grant is to be used by students to pay for education and/or emergency costs that arise or have arisen due to coronavirus, such as tuition, food, housing, health care (including mental health care), or child care. Duke is required to prioritize students with exceptional need. Accordingly, to be eligible for a financial aid grant under this program, students must have a current (2020-21) Free Application for Federal Student Aid (FAFSA) Expected Family Contribution (EFC) at or below $15,000.

Through this program, Duke will administer grants of approximately $1,000 to provide financial assistance to qualifying students.

How much money is available for students?

Duke is receiving over $4.6 million of federal funds and will distribute the entire allocation directly to students.

How much will I receive in my HEERF II grant?

Eligible Duke students will receive a grant of approximately $1,000 on a first-come, first-served basis until the funds are exhausted.

Will the HEERF II grant impact or change my current financial aid eligibility or reduce the loans that I have already received?

No. Although the HEERF II funding is a federal grant it has no impact on financial aid eligibility or current support.

SECTION 2: ELIGIBILITY

Who is eligible for a HEERF II grant?

HEERF II grants are available to current students who meet these criteria:

Students who are eligible to receive federal financial aid but do not have a 20-21 FAFSA on file may complete one – see below for more information and deadlines.

Based on guidance from the U.S. Department of Education, international and undocumented students are generally not eligible for HEERF II student grants under 8 U.S.C. 1611(a).  The university is continuing to monitor U.S. Department of Education guidance in this regard. The grant is not conditioned on continued or future enrollment.

Will I be notified if I am eligible for a HEERF II grant?

Yes. Students with a current FAFSA on file and an Expected Family Contribution (EFC) at or below $15,000 will receive an email to their Duke email address directing them to complete the attestation. It will be listed as “HEERF II Funding” in the tasks section of DukeHub.

Students without a current FAFSA on file who believe they may meet the EFC threshold are encouraged to complete a 20-21 FAFSA as soon as possible by going to fafsa.ed.gov. Be sure to select the 20-21 FAFSA (this may not be the default).

What is an Expected Family Contribution (EFC)?

The EFC is a calculation within the FAFSA based on an applicant’s financial and household information. It is an index number used to determine eligibility for financial aid and is visible upon completion of the FAFSA. Duke students with a FAFSA EFC at or below $15,000 are eligible to receive the HEERF II grant if they complete the HEERF II Funding task in DukeHub.

I am a graduate student with grant funding – can I still receive a HEERF II grant?

Yes, if you meet all of the eligibility criteria. Many graduate students with grant funding do not have a current FAFSA on file, so you might want to consider completing one online as soon as possible if you think your Expected Family Contribution (EFC) could be $15,000 or less.

I received a Federal stimulus check – can I still receive a HEERF II grant?

HEERF II grants are in addition to and unrelated to any other aid programs (public or private). All eligible students are encouraged to complete the steps to receive a HEERF II Grant.

SECTION 3: STEPS TO TAKE

If I am eligible for a HEERF II grant, what steps should I take?

If you have a 2020-21 FAFSA on file already, follow these steps:

  1. You will receive an email notifying you of your eligibility if you have an Expected Family Contribution (EFC) at or below $15,000.
  2. After receiving the email, go to Dukehub.duke.edu and complete the tasks assigned to you. They will be listed as “HEERF II Funding” in the tasks section of DukeHub.

If you do not have a 2020-21 FAFSA on file, follow these steps:

  1. Complete a 2020-21 FAFSA online by going to fafsa.ed.gov.
  2.  You will receive an email notifying you of your eligibility if you have an Expected Family Contribution (EFC) at or below $15,000.

After receiving the email, go to Dukehub.duke.edu and complete the tasks assigned to you. They will be listed as “HEERF II Funding” in the tasks section of DukeHub.

Completing the FAFSA could take up to an hour.

  • Be sure to choose the 2020-2021 FAFSA application (this may not be the default, so select carefully).
  • If you’ve never completed a FAFSA before, you’ll be asked to take additional steps to create an FSA ID and password to begin.
  • You will have the option to import your data from the IRS – this will be a faster and potentially more accurate option.
  • Upon completion you will see confirmation of your EFC.
  • You will qualify for the HEERF II Grant (subject to completing the DukeHub tasks and the attestation) if your EFC is $15,000 or less. Funds will be distributed on a first-come, first-served basis until the University’s total allocation is exhausted.

You are encouraged to complete a FAFSA as soon as possible because you must complete all necessary steps by 11:59 p.m. April 11, 2021 to be considered for the April round of grant funding. If you wait too long to fill out a FAFSA you may be unable to complete all steps by April 11.

What is the deadline for completing the steps for a HEERF II grant?

The deadline for completing all necessary steps for the April round of funding is 11:59 p.m. on April 11, 2021.

Submitted FAFSAs and attestations will be reviewed as they are received and grants will be distributed directly to students on a first come basis (maximum of one grant per students) through June 2021 (unless funds are exhausted sooner).

The last potential date for submitting a FAFSA or attestation is June 4, 2021, however students are encouraged to submit both as soon as possible because the funds will be disbursed on a first-come, first-served basis until they are exhausted. 

SECTION 4: WHEN AND HOW WILL I RECEIVE MY GRANT FUNDS?

When will I receive my HEERF II grant funding? 

Eligible students who complete the steps by 11:59 p.m. April 11, 2021 should receive their grant by late April. Funds will continue to be disbursed to eligible students on a first come basis through June 2021 (unless funds are exhausted sooner).

How will I receive my HEERF II Relief Grant?

The fastest and most secure way to receive the funds is by direct deposit to your bank account. Direct deposits can be made to any U.S. financial institution where you have a checking or savings account. All students should confirm that their direct deposit information is up to date in the Financials section of DukeHub.

If no direct deposit information is available, a check will be mailed to the address on file in DukeHub.

Will I be notified when my HEERF II grant has been issued?

Yes. Students will receive an email to their Duke email account letting them know when their payment has been disbursed.

I received an email that I am eligible for a HEERF II grant and have completed the steps – can someone tell me when I will receive the grant?

If you completed the attestation by 11:59pm on April 11, your funds will be issued in late April. After the initial payments are issued in late April, funds will be released every two weeks through mid-June or until funds have been exhausted.