Frequently Asked Questions

The Office of Undergraduate Education and Division of Student Affairs have identified the most frequently asked questions about remote learning, resources available to students on- and off-campus, vacating campus housing, and what to expect from Duke’s curtailed services for the rest of the Spring 2020 term. Please note the information listed below supersedes previous guidance from Duke around your physical presence on campus, and that all information is subject to change.

Friday, May 15, 2020 at 5 p.m., Durham’s updated Stay-at-Home Order went into effect until further notice. While mostly adopting Governor Roy Cooper’s statewide Executive Order 138, there are some additional requirements for Durham residents and visitors. Learn more on the city’s FAQ page.

Thursday, March 26: The City of Durham has enacted a Stay-at-Home order for all residents and businesses effective 6 p.m. on Thursday, March 26. This order supersedes all previous Duke policies and provides exemptions for health care workers and others supporting critical Duke operations. Find more info for on-campus students; and more info for off-campus students.

This section was updated 5/20/21.

We know that many students find themselves in a position of reimagining their summer. Keep Exploring is an aggregated resource to help you think strategically about how to make the most out of your summer by exploring your goals and interests through coursesco-curricular and experiential learning opportunities being developed across Duke.

Continuation requirements have been altered for this semester only.  Normally, under the semester-to-semester continuation policy a student must pass three full courses each semester in order to continue into the subsequent semester.  This policy will be relaxed for Spring 2020.

  • I’m a Duke undergraduate who wants to work remotely for Duke, but I’m not residing in NC. Unfortunately, Duke cannot hire hourly workers outside of North Carolina as Duke employees because our institution is not set up to be in compliance with other states’ non-exempt payroll and tax laws. If you have further questions, please contact your individual department for more information or email keeplearning@duke.edu.

What is the status of summer programs and classes?

  • We have completely overhauled Duke Summer Sessions, including pricing. The new rates are: $2,500 for a non-lab course and $3,200 for an extended recitation/lab course. This change recognizes both the effects of the COVID-19 crisis on the availability of jobs and internships this summer, as well as the strong demand from Duke students for Summer Session classes. Financial aid is available for summer session courses (https://financialaid.duke.edu/current-undergraduates/summer-school#summer2020).  If you have other financial aid questions, please see that website or speak to your financial aid counselor.
  • We have more than doubled the number of online courses available for Duke Summer Session I (May 13-June 25), from 60 to over 150. The new courses cover a wide range of departments and subjects, from Art History to Physics. Duke Summer Sessions I and II will also feature a number of courses that address pandemic-related topics, including Macroeconomics of COVID-19; Epidemics in the Age of Interdependence; Educational Impacts of COVID-19; Visualizing the COVID-19 Pandemic; and Disease through the Ages.   The default grading structure will revert to grades. In each summer term, per usual, you may take a 1.0 course credit on an S/U basis.
  • Will these classes be recorded or must students attend the live streaming version? All courses will be recorded so that students who cannot attend live sessions will be able to take the course asynchronously, just as they could during the second half of spring 2020. 
  • What is the grading policy for summer courses? The policy will revert to grades, as opposed to the default S/U that was applied for spring 2020. Students can still opt to take one summer class S/U, however, with the consent of your instructor and academic dean.
  • Our equally robust schedule of online courses for Duke Summer Session II (more than 200 courses) will be open for registration on Friday, May 1 at 9:00 am EDT.   Most of the courses will be listed by 9 am on Friday but others will be added over the next couple of days and we encourage you to keep checking DukeHub for updates until May 3rd. All Summer Session II courses will be delivered remotely. If you were previously registered in a Duke Summer Session II course which is now being offered online, you will automatically be moved into the new course. We will not automatically cancel your registration in these courses in order to maintain your enrollment in the class; however, we ask that you unregister through DukeHub if you no longer plan to take the online course so the spot can be made available to others. We have also maintained the wait list for all Summer Session II courses in order to preserve your position to get into a course. We expect this will provide even more opportunities for students to both meet degree requirements and expand your educational horizons with some of Duke’s most compelling teachers.
  • Can we take online courses from other schools this summer? Students may transfer up to 2 credits for courses taken away from Duke.  This summer, students will be able to transfer online courses if the course is approved by the department it would transfer back to.  Students should have their courses approved in advance to insure they will receive credit; the transfer credit approval process has moved online and can be accessed here. Transfer courses can have AOK codes, but not MOI codes, although foreign language will be an exception this summer only.
  • Can Duke help me pay for summer school classes at other institutions? No. Students enrolled at institutions other than Duke during the summer may not receive summer aid. For more Summer Financial Aid Information: see the financial aid office website.

What is the updated satisfactory/unsatisfactory S/U grading policy change? MONDAY’S DEADLINE EXTENDED UNTIL 11:59 PM.

  • Spring 2020 courses have a default (satisfactory/unsatisfactory) S/U grading option for undergraduates. Deadline Extension! If students choose to receive a letter grade for any undergraduate class, they can do so by submitting a form to the registrar’s office no later than Monday April 27 at 11: 59 pm EDT.  It is highly recommended that you discuss this with your academic dean before making this decision, as these decisions are final. For more information about the extension, read the email that went to undergraduate students on 4/17.
  • Deadline Extension! Most graduate/professional programs are also operating this semester with an S/U default policy.  Divinity, Nursing, Law and the Medical School may have slightly different policies, due to licensing and other requirements. If you are in a course in one of those schools, check the grading options with your professor. Undergraduates who are taking 500-600 level courses also have the option of taking a grade, if they submit a form by Monday April 27 at 11:59 pm EDT. It is highly recommended that you discuss this with your academic dean before making this decision, as these decisions are final.
  • All forms and deadlines for requesting a grade instead of S/U are available on the Registrar’s Office website.
  • Academic deans in both Trinity and Pratt, as well as college advisors, will increase their availability during the reading period to meet with you and discuss your options.
  • Courses taken for S/U grades during Spring 2020 will count towards curricular major, continuation and graduation requirements. 
  • Faculty will grade students as usual during the semester, and record the S/U designation using our existing practice, where an S is equivalent to a C- or above.
  • Grades of S and U are not factored into a student’s grade point average.
  • Given this shift, we will suspend the Dean’s List for the Spring 2020 semester.
  • Duke will include a designation on students’ transcripts, indicating the extraordinary circumstances encountered in the present semester.

How will graduate/professional programs view the S/U option? Duke’s Graduate school and several professional schools have already formulated policies that indicate they will be fully flexible in reviewing applications and will accept any grading system, particularly as their evaluations are holistic, and not solely based on grades, particularly not grades from a single semester.  See below for individual schools.   Many of our peers have released similar statements.

  • Duke Graduate School (https://gradschool.duke.edu/admissions/application-review-process#covid19
  • Sanford School of Public Policy (https://sanford.duke.edu/articles/sanfords-approach-academic-disruptions-covid-19
  • Duke Law School (https://law.duke.edu/apply/degreeprograms/jd/
  • Duke School of Medicine: “We recognize that students will be impacted in complex, diverse, and unique ways during the COVID-19 crisis.  Please remember that Duke uses holistic review of applicants for fairness and thoughtful review.  Duke will be flexible with grading for the Spring and Summer 2020 semesters.  We will accept letter grades, P/F grades, S/U grades, withdraws, etc.  Whatever decision you make regarding grading during this pandemic will not negatively impact your application in any way.” 
  • Some students have specifically asked about Harvard’s medical school admissions policy, which formerly stated that students should get a letter grade. After lots of lobbying, they’ve changed their policy to say S/U is fine (but they prefer letters), and will do a holistic review: https://meded.hms.harvard.edu/admissions-prerequisite-courses
  • From the Duke Career Center.  “In deciding whether to take a class for S/U or a letter grade there are a few things to keep in mind. Take note of your current living and work circumstances and consider what is feasible for you. Set realistic goals you feel like you can perform in your new environment. Employers are also going through this transition with you and will understand that these are not normal learning circumstances. If there are a few classes that you are thriving in and want to take the letter grade and a few that you need to take S/U for, that is alright! Think about how you will talk about this transition to an employer and show how you responded and adapted. You can also explain Duke’s policies, as well as other college/university policies, that were put into place. Remember your transcript is only one part of the application process and you have other ways to showcase your skills and experiences.” Duke Career Center
  • From Dr. Emma Rasiel, Teaching Director of the Duke Financial Economics Center, and Professor of Economics at Duke. Emma’s role includes developing and delivering curricular and extra-curricular programs to Duke undergraduates to improve their preparedness for careers in business and finance.  No one interviewing a student in the next 2-3 years will have forgotten that Spring 2020 was an extraordinary time, requiring extraordinary measures; if they even bother to look at the transcript, they will not need any help to remember why there might be unusual numbers of “S” grades in Spring 2020!  Bottom line: I truly think students should optimize – if that means all “S” grades in Spring 2020, that’s totally fine.”  
  • From Dean Gerald Wilson, Director of Duke Pre-Law advising and the most experienced pre-law adviser in the country.  “Taking one or more classes on an S/U vs. letter grade basis this semester should be no problem as far as law school admission is concerned since all of our peer schools are in the same boat. Law schools will understand the current situation and will not penalize any applicant for having S/U grades.  My advice is if you are doing well in a course, i.e., in the A range or better than your overall average, take the class for a grade. Otherwise, stick with S/U.”    

What is the status of other Duke summer programs?

  • All other Duke-sponsored academic curricular and co-curricular programs scheduled for the entire summer must be delivered remotely or online.  No campus-based programming or classes will be permitted.
  • All Duke-sponsored academic programs involving travel are canceled for the entire summer. This includes, but is not limited to, GEO-managed study abroad, Duke Engage, and any programs offered by graduate and professional schools. Student participation in summer study abroad programs offered by non-Duke providers must abide by Duke travel policies.
  • All Duke-sponsored summer programs enrolling pre-college students (minors), except the American Dance Festival and sports camps scheduled for Duke campus and offsite locations, are canceled for the entire summer. This includes, but is not limited to, Duke TIP, pre-college programs run by Continuing Studies, individual schools and units, and the Office of Durham and Community Affairs, as well as any Duke student-run activities. We anticipate delivering a limited set of pre-college programs remotely or online.  Further details will be forthcoming from each program.
  • Sports camps, the American Dance Festival and all non-credit classes, programs, camps, festivals, and activities sponsored by outside organizations that are scheduled to be held on the Duke campus are canceled through at least June 28, 2020. We will make a decision by the end of April regarding programs scheduled to be held after June 28.
  • What if I have registered and paid for canceled programs? What is working for a summer program was going to be my summer job? Individuals who have already registered and paid for cancelled programs will receive a full refund of any deposits or fees that have been paid. We expect that many schools and programs that are unable to operate on campus will develop alternatives that could provide educational and employment opportunities for undergraduate and graduate students at Duke, as well as the many individuals from around the world who have come to rely on Duke summer programs.

Medical leave deadline extended – The deadline for students to request a medical leave has been extended to 4/27.  Students considering a medical leave should contact their academic dean.

The time difference between my home and Durham is three or more hours. Am I required to attend live online? May I ask that a professor change class time to accommodate me and others who are far away? If faculty teach live on Zoom, they should record sessions for later viewing by students who are unable to attend class otherwise. We have advised that classes stick to their scheduled class times. However to avoid conflicts for students with other commitments, it might be possible to add optional discussion sections. These sections supplement and do not replace the primary class time.

What happens if I miss my online class? Undergraduates should submit an incapacitation form to their instructors for each day that graded work or participation is missed. The form can be accessed at class-absences.trinity.duke.edu/if.

My professor’s online classes are great. May I record and share them? I’m not sure, though, if everyone in the class would be happy about this. You need to ask permission to record a lecture and it must be for your personal studying only. Recording or distributing recordings by a Duke faculty member without permission is a serious violation of Duke’s policy. Also, we have suggestions for how students can protect their personally identifiable information in recorded classroom environments here: https://scholarworks.duke.edu/privacy/.

Since spring break was extended a week, are finals pushed out a week? No. The university is adhering to the existing official academic calendar schedule for the remainder of Spring Semester 2020, with the exception of commencement activities, which have been postponed. Undergraduate classes still end on April 22. Reading period will still run between April 23-26. Final exams begin April 27 and end May 2.

What changes are there for fall registration? How will I get cleared to registered since I cannot meet with my advisor in person? There is no change to Fall registration. Bookbagging will still open on the March 23. Students will have their normal enrollment windows starting April 1 for graduate and professional students.

  • Pratt undergraduates will be advised by their academic dean via remote advising sessions.  Details will be sent out in an email from their academic dean ASAP, but all students will be made eligible to enroll before April 1.
  • Trinity undergraduates are encouraged, but not required, to hold virtual academic advisor meetings before registration. If you can’t, however, your departments/advisors, will make you eligible to enroll before April 1.
  • All students should check their individual registration windows on Duke Hub. If you are in a different time zone, it is important to note that your registration window will be on Duke time.
  • Check in Duke Hub to make sure there are no other issues that would prevent you from enrolling. If you see a registration block, and don’t know why, contact registrar@duke.edu or your academic dean.
  • Please contact the registrar at registrar@duke.edu if you anticipate difficulties registering remotely.Has the withdrawal “W” deadline been extended? Yes, the new withdrawal deadline is April 1, 2020 at 5:00 pm EDT. You must contact your academic dean before the deadline to get advice  and complete the new paperless process.  Students will be permitted an additional withdrawal to underload.  This means if you have already withdrawn to an underload in a previous term, you may do so again this spring.  If you withdraw to an underload for the first time this term, you will also be permitted to do so again in a future term.  All students, except graduating seniors must remain enrolled in at least 3 cc and will need to earn credit in 3 cc by the end of the semester.  Semester and annual continuation requirements will remain in effect.  Please note that with the SU grading as the default, students must earn a C- or higher to earn credit. 
  • Now that classes have started, and I’m not on campus, I’m having internet connection problems. What about undergraduates who do not have access to computers and/or internet beyond Duke? Can I get a mobile WiFi hotspot and/or a computer? Please submit this application for remote access assistance.
  • What should I do if I need assistance for using Zoom or Sakai? The ARC (Academic Resource Center) has a student-friendly learning online guide and Zoom instructions here. Look on the sidebar on the left.
  • What can I expect from online finals? You are expected to adhere to the Duke Community Standard throughout the remainder of the semester, as usual. It will be up to your professor whether to offer a final exam or to substitute a paper or project. We have recommended that any exams be open book and open notes and offered with a submission window that accommodates students in multiple time zones and situations.
  • How does distance-learning impact students who have Academic Accommodations? Instructors are expected to continue to comply with academic accommodations authorized by the Student Disability Access Office (SDAO). Students with accommodations should provide instructors with a letter outlining their approved accommodations. If a student has new or updated accommodations for any reason, the SDAO will provide the student with a new letter to give to instructors. As an aside, Zoom has the ability to provide live closed captioning. If you are not seeing this, and but would like to see this feature, please feel free to reach out to your instructor.
  • What academic support and mental health resources are available to me away from campus? There are numerous offices listed on our Key Resources page that are now geared up to work with students remotely.
  • What if I need a textbook, book, article, or some other material for writing a paper or doing my coursework? See the Library services on our Key Resources page for a wealth of information about digitized books and textbooks and how to talk to your librarian online.
  • If I am unable to access the course materials what options are available? If you do not have access to your textbooks or notes, please contact your faculty members to let them know. In some cases, faculty may be able to share electronic resources, including limited scans from or ebook versions of your textbook. If you do not have access to your notes, we encourage you, within the limits of the Community Standard, to share notes with other students in your class.
  • What if I am registered for a science lab and the class no longer meets in the lab? We are working closely with faculty to determine how courses can be meaningfully completed remotely. Should there be components of the class that simply cannot be done this way, we are working on alternate arrangements. For questions about specific courses, students should contact the instructor of the course.
  • How will you handle lab or in-class requirements for classes? We are working closely with faculty to ensure that courses can be completed remotely. If students meet course expectations as set by their instructors, they will receive credit for the semester. For questions about specific courses, students should contact the instructor of the course.
  • Will classes continue to meet or are they canceled for the remainder of the semester? Starting the week of March 23, faculty will teach their courses remotely through the end of the spring semester. We are currently working with faculty as they adapt to their courses for remote delivery. These adaptations may result in substantive changes to course requirements, assignments, and examinations. If you have any questions about a specific course, please contact the instructor.
  • What do you mean by “remote delivery?” We expect that faculty will adapt their courses in a variety of ways. Some faculty might use video-based platforms like Zoom to present lectures, or even to facilitate small discussion groups. Other faculty might provide reading assignments, ask for reflection papers, or other writing assignments. Some faculty might decide to use teleconferencing to facilitate group discussions. Assignments and assessments are also likely to vary by faculty member. We are asking all faculty members to communicate their expectations, and update their syllabi, to reflect the transition to remote delivery. See some of the guidance we’re providing to faculty at http://keepteaching.duke.edu/.
  • How will I access my academic support or participate in tutoring if I am not on campus? Peer tutoring and other academic resources (including learning consultations and GRE/MCAT Prep workshops) through the Academic Resource Center will be available remotely through Zoom and phone. Information about their new online services is available here.
  • Whom should I contact if I have questions about a course? For all questions related to specific courses, please contact the course instructor.
  • What about the lab requirement in my science course, my performance, arts exhibition, or physical education course? We have asked faculty to creatively determine how they can adapt their courses for remote delivery. In some cases, it may not be possible to make such arrangements. With respect to academic credit, no student will be penalized if course material cannot be sufficiently delivered remotely. Please contact the instructor for questions about a specific course.
  • Are there different academic integrity expectations for remotely delivered content? In general, the academic integrity expectations of in-person learning transfers to remotely delivered content.  Please be sure to follow your faculty members’ expectations regarding reposting online course content or recording course materials.
  • Is study abroad/away being canceled? Duke-sponsored summer study abroad/away is cancelled. The best source of updated study abroad/away program changes and policies can be found on the Global Education Office’s  “COVID-19 & Study Away” webpage. Global Education advisors are available for Zoom advising appointments, and questions submitted to globaled@duke.edu will be answered on a regular basis.
  • What about my Duke-sponsored summer research, education, or training program? Will online sessions of summer classes be offered?  No programs will be on campus through June 30 and a decision about late summer is coming. We will be closely monitoring the spread of COVID-19 over the next several weeks. We will update this guidance as soon as we have made a determination about our ability to offer these programs safely. 
  • Will courses be taught synchronously or asynchronously? Both. We’re asking faculty teaching synchronously to make a recording available for students in other timezones. Students will not be penalized if they are in a different timezone and require an asynchronous experience. 
  • What about my on-campus independent study? On-campus experiences like these will be transitioned to a remote format.  Lab-based independent studies may transition to literature reviews, data analysis, or other options that can be completed at a distance.
  • Will this situation affect my academic progress? We are committed to ensuring that students can complete the semester and fulfill their academic requirements. 
  • How will different time zones affect classes? We have asked faculty to be flexible in offering courses in synchronous and asynchronous formats. Please contact the instructor for questions about a specific course.
  • Will advising be available for the upcoming registration period? Trinity students are encouraged to contact their advisors or departments to schedule remote advising sessions.
    • Rising sophomores can also schedule virtual advising meetings with AAC staff if they have difficulty contacting their college advisors. Or email advising@duke.edu  for help. Students who have declared their majors should contact their major advisor or their department for advising support.
  • Can I speak with a Director of Academic Engagement (DAE)? DAEs are available for virtual appointments during bookbagging period and the rest of the semester to talk about your long-term goals and plans. Schedule here.
  • What about final exams? We will send additional guidance to faculty and students about the final examination processes. 
  • Should students who are planning on doing summer research stay on campus or leave then come back? If they leave, can they re-enter the US? Students should leave campus, as instructed in the president’s recent message. For questions about visa-related concerns, please contact us at keeplearning@duke.edu.
  • Will I be asked to complete a course evaluation this semester? Yes, we will have course evaluations this semester, recognizing remote teaching requires different skills on the part of the faculty. This will be an opportunity for you to provide feedback, keeping in mind that most of your professors had to make major curriculum changes in a matter of days.

How do I find out how to apply for the Fulbright, Rhodes, and other nationally competitive scholarships since I am not on campus? Videos of how to apply to various scholarships are posted on the Nationally Competitive Scholarships (NCS) website. Also check out Fellowships@Four–weekly office hours on Monday afternoons held via Zoom. The individual links for the sessions and workshops are posted on the NCS Events page. For any questions on finding and applying for Nationally Competitive Scholarships, visit the NCS website and consider a Zoom appointment with an advisor.

What if I need to talk to someone? Please contact your academic dean.

This section was updated on 4/16/20.

  • Who can I talk to if I need mental health support right now?
    • If you have a mental health emergency while at home, you should identify and access local mental health providers and/or the local emergency facilities.
    • We recognize the anxiety and emotional strain that these circumstances may place on all of us. Students who remain local (e.g., permitted to remain on campus, or who live off-campus in the Duke vicinity) can access Counseling and Psychological Services (919-660-1000). Students anywhere can connect with support through DukeReach (919-681-2455).
    • With a signed release, CAPS can communicate with your local provider. Please contact your CAPS provider at 919-660-1000.
    • Students also now have access to 24/7 mental telehealth support at no cost through Blue Devils Care. Blue Devils Care is available to all full- or part-time degree-seeking undergraduate, graduate or professional students, and includes two types of remote services for students. If you’re feeling overwhelmed, you will be able to talk to a licensed mental health provider directly from your device. Blue Devils Care provides on-demand mental health support and gives students a safe space to talk about anything at any time (anxiety surrounding COVID-19, relationships, sadness, isolation and loneliness, etc.).
    • Free scheduled telehealth counseling sessions are also now available for students through Blue Devils Care. Sign in, and select Scheduled Counseling to set up single or recurring counseling sessions. As a reminder, you can always use TalkNow for 24/7, on-demand mental health support.
    • We also support and encourage self-care during these stressful times. Find tips on taking care of ourselves during infectious disease outbreaks from the American Psychiatric Association.
    • Remember that sleep and exercise promote immune system capacity.
  • How can I protect myself and others?
    • First, you can protect yourself and others by following university guidance and not returning to campus. Returning home, or staying away from campus, represents a vital gesture of care for those who can’t leave campus. The more students who leave, the easier it will be to care for those who may become ill and to manage the eventual impact of COVID-19.
    • In addition, please follow current recommendations, including washing your hands often with soap and warm water for at least 20 seconds; avoiding touching your eyes, nose, and mouth; coughing/sneezing into a tissue or your sleeve; avoiding close contact with those who are sick; and staying home when you are sick. Take steps to lower your risk at meetings and events, including holding video or teleconference meetings, modifying in-person interactions, and maintaining a six-foot distance.
  • What should I do if I feel sick?
    • Students, if you feel sick, you should call Student Health during business hours at 919-681-9355 and choose option 2 to speak to a triage nurse if you are experiencing any symptoms or have any concerns.  For urgent matters after hours, you may speak to a nurse by contacting UNC Healthlink at 919-966-3820.
  • What is “social distancing” and how do I do that?
    • Social distancing is a way to reduce exposure, slow the spread, and minimize transmission of contagious diseases. Use video- and teleconferencing tools like Duke’s Zoom instead of holding in-person meetings when possible. Try to maintain at least a six-foot distance between yourself and anyone who is coughing or sneezing. Avoid shaking hands and close physical contact with anyone displaying symptoms.
  • Is Student Health still open?
    • Yes, Student Health is still open. Find hours on their site. Student Health also offers video/tele-health visits to students residing in North Carolina. Just call first (919-681-9355) to speak with a nurse to ensure it’s a type of visit Student Health can provide remotely. For urgent matters after hours, you may speak to a nurse by contacting UNC Healthlink at 919-966-3820.
    • If you feel sick, you should call Student Health during business hours at 919-681-9355 and choose option 2 to speak to a triage nurse if you are experiencing any symptoms or have any concerns. For urgent matters after hours, contact UNC Healthlink at 919-966-3820.
  • Is CAPS still open?
    • Students wanting to connect with our Access services should call CAPS at 919-660-1000 between the hours of 9-3.
    • Students also now have access to 24/7 mental telehealth support at no cost through Blue Devils Care. Blue Devils Care is available to all full- or part-time degree-seeking undergraduate, graduate or professional students, and includes two types of remote services for students. If you’re feeling overwhelmed, you will be able to talk to a licensed mental health provider directly from your device. Blue Devils Care provides on-demand mental health support and gives students a safe space to talk about anything at any time (anxiety surrounding COVID-19, relationships, sadness, isolation and loneliness, etc.).
    • Free scheduled telehealth counseling sessions are also now available for students. Sign in, and select Scheduled Counseling to set up single or recurring counseling sessions. As a reminder, you can always use TalkNow for 24/7, on-demand mental health support.
  • Will my Duke Student Health Plan work with providers outside the Duke network?
    • The Duke Student Health Insurance Plan covers routine medical care within the U.S. Outside of the U.S, students only have emergency and urgent care services. If you are within the U.S., you should call the phone number on the back of your ID card (800-579-8022) or visit www.bcbsnc.com to find an in-network provider. If you need medical care outside of the U.S., you should go to the closest emergency facility and present your Blue Cross insurance ID card.
  • Can I tele-health meet with Student Health?
    • Student Health offers video/tele-health visits to students who residing in North Carolina. You will need to call us first to speak with a nurse to ensure it’s a type of visit Student Health can provide remotely.
  • I was seeing a clinician/provider in the Durham community. Who can help me connect with a provider in my area?
    • To connect with a provider in your area, the best thing to do is check with your insurance plan’s website and look for preferred providers in your location.
  • Can I still use UNC HealthLink after hours for emergency health concerns?
    • Yes – UNC HealthLink is operational and you can speak to a nurse for after-hours for urgent health care concerns.
  • Do I have to report if I have COVID-19 if I am no longer on campus? How do I report?
    • The primary concern is that you report COVID-19 to the health care providers/health department where you are currently located. It would also be helpful for you to report it to us for tracking purposes. The best way to do that is for you to use the travel registry, but you can also contact Student Health.
  • Does Student Health perform COVID-19 testing?
    • At this time Student Health is unable to perform COVID-19 testing.
  • Will the Campus Center Pharmacy, Nutrition and Dental Services remain open?
    • Yes, Campus Center Pharmacy and Nutrition will remain open normal operating hours. Dental Services has announced the temporary suspension of dental services. All affected appointments will be rescheduled and communicated once the office reopening date is confirmed. 
  • Can I get my prescriptions filled remotely?
    • Students should contact the original prescriber of their medication to obtain refills. If a provider at Student Health prescribed the medication, the student can contact that provider through Duke MyChart and our provider will be able to send in a new prescription to their home pharmacy. If the medication was prescribed by a student’s home physician or another health care provider at Duke, the student will need to contact that provider for refills. The Duke Campus Center Pharmacy can also transfer existing prescriptions to a student’s home pharmacy as needed. 
    • Please note that this does NOT apply to medicines that are controlled substances. These include but are not limited to most ADHD medications, certain pain medications, and a category of medications called benzodiazepines that are used to treat some mental health conditions. Students in need of such medications will need to see a provider at home for evaluation and treatment.

This section was updated 4/22/20.

  • Will students currently living on campus be permitted to remain past May 11?
    • Students who currently live on campus are approved to stay until May 11 at no additional cost. Current residential students, including graduating seniors, may also apply to remain on campus until May 31. This may be extended depending upon how the COVID-19 situation and health recommendations develop as well as the individual circumstances of each student.  
  • Who is approved to stay on campus?
    • Only those pre-approved to remain on campus for reasons of personal safety and health may remain on campus. In accordance with the City of Durham’s stay-at-home order, as well as the Mayor’s statewide stay-at-home order, off-campus students are not permitted on campus.
  • Can I come back to campus to retrieve my belongings? Where can I find answers to questions about retrieving my belongings or moving out?
    • Find answers to some of the most common questions we have received so far on the HRL: Spring 2020 Move-Out page. 
    • HRL has been hard at work to identify how we can reunite you with your belongings while still following the guidance and recommendations from the university, health experts, and local/state governments. Above all else, we want to protect the health and well-being of every member of the Duke community and their loved ones.
    • Given these conditions, traditional move out operations will not be possible. HRL is nearing agreements with two professional moving and storage companies in order to have them pack, ship, and store your personal belongings. More details on the HRL: Spring 2020 Move-Out page.
  • Will I still have DukeCard access to my residence hall?
    • As of Monday, March 16, at noon EDT, only those pre-approved to remain on campus will retain DukeCard access to their assigned residence hall. Decisions around your assignment are subject to change at any time.
  • Will dining facilities remain open?
    • Duke Dining is committed to serving our community in a manner that ensures the safety and wellness of all. Several Duke Dining locations will remain open and hours of operation will be updated as needed. Duke Dining is offering a delivery option through the Merchants-on-Points program, which includes off-campus restaurants, and mobile ordering is also available. Please visit Duke Dining’s FAQ page for more information.

This section was updated 4/20/20.

Housing Refunds

  • What has Duke decided to do about refunds for housing?
    • First-year, sophomore and junior Duke students who lived in on-campus housing prior to March 13 will receive a credit to their Fall 2020 semester bill for the prorated portion of Spring semester housing costs covering the period March 13-May 10. This credit will reduce the cost of on-campus housing for Fall 2020. Students graduating this semester will receive a refund instead of a credit.
  • I will be an RA in fall and will not be charged for housing so I won’t need housing credit. Will I also get a housing refund from this spring?
    • The housing credit will be applied to any fall charges on your bill.  If you are an RA you will not have a housing charge so the credit for your housing will be applied to your other charges (tuition, fees, meal plan, etc.) and reduce the amount you would have to pay on your August bill.
  • What are the implications for students who are still living on campus? Will any housing be refunded?
    • If you are still living on campus for the remainder of spring 2020, your costs will remain the same and there will not be a credit toward your fall bill.
  • If I won’t return to on-campus housing in the fall when can I expect the direct deposit in my checking account?
    • Students who are no longer living on campus will receive a credit for the prorated amount of spring 2020 housing and that credit will be applied to your fall bill and will reduce any charges you have including tuition, fees, and any meal plan billed.  If all of your costs have been paid and a credit remains on your account, that credit will be refunded on or around the first week of classes.

Dining Refunds

  • Do I need to factor the Spring 2020 refund into my decision when selecting a Fall 2020 meal plan? 
    • No, you should select the meal plan option that best covers the cost of meals you will require for the entire Fall semester.  The meal plan you select will be charged to your Bursar account and the associated points will be added to your DukeCard Food account at the beginning of the Fall term.  The Spring 2020 refund of unused points will appear as a credit on your Bursar account to offset any Fall term charges. 
  • I am no longer on-campus and trying to determine which meal plan to select for the Fall term.  Why do I no longer see my Spring remaining Food balance on my DukeCard eAccount?
    • The unused Food points from the Spring term were removed from your DukeCard account in order to issue the credit to your Bursar account for the Fall 2020 billing.  The Spring 2020 credit will offset any Fall term charges.
  • What has Duke decided to do about refunds for dining?
    • Students who had a Spring 2020 dining plan will receive a credit to the Fall 2020 semester for the unused portion of their dining account. Students who receive need-based financial aid through the university will receive a payment equal to the amount of unused dining funds by the end of April. Graduating students with eligible plans will receive a refund equal to the amount of unused dining funds.
  • I will be studying abroad in fall so I won’t have a dining plan so I want to receive the dining credit now.
    • Continuing students who are no longer living on campus will receive credits for housing and any unused portion of the Dining plan and these will be applied to charges for the fall semester (note that need-based aid students will receive a refund of their dining credit by the end of April).
    • If you are studying abroad in a Duke-In program, the credit will reduce your bill at Duke.  If you are studying in a Duke-approved program, the credit will first go to cover the study-away fee that is charged to all students in Duke-approved program. Once the fall bill at Duke is satisfied, all remaining credits will be refunded to students so they can use those funds to pay their Duke-approved program charges directly.
  • What are the implications for students who are still living on campus? Will unused dining food be refunded?
    • If students are living on-campus we assume that on-campus meals are still required and refunds will not be made. If you have food points remaining at the end of the spring term, the credit will be posted to your fall account.
  • Under dining plans, can you please clarify what you mean by “eligible plans?”
    • If a student is currently enrolled in a meal plan they are considered “eligible” for a refund if a senior. Otherwise, they will receive a credit toward the fall bill.
  • I read that students would receive a credit to the Fall 2020 semester for the remainder of our unused food points from this semester. What exactly does this “credit” mean? For example, if I had 1000 unused food points from this semester remaining, does this mean that this coming fall semester if I selected Meal Plan A, would I still pay for and receive the value of Meal Plan A plus an additional 1000 food points (the amount I did not get to use)? Or is that to say I would still receive the normal amount of food points for Meal Plan A, but I would instead pay the cost of Meal Plan A minus 1000 food points? 
    • Students who had a spring 2020 dining plan will receive a monetary credit to the fall 2020 semester for the unused portion of their dining account. If you had 1000 unused food points in spring 2020, for example, there would be a $1,000 credit to your fall bill. The “credit” is in dollars not in food points.  Students who receive need-based financial aid will receive a refund equal to the amount of unused dining funds less any balance owed to the University.
  • Will I receive a refund for unused meal plans from spring 2020 if studying abroad or living off-campus next fall?
    • Every student will be issued a credit to their account for the prorated amount from spring housing.  That credit will be applied to any fall charges on your bill.  If you are living off campus you will not have a billed housing charge so the credit for your spring 2020 housing will be applied to your other charges (tuition, fees, meal plan, etc.) and reduce the amount you would have to pay on your August bill. The same applies for study abroad students. All housing and dining credits will be applied to any charges for the fall. If you have reduced charges because you are studying abroad, after the credits satisfy any outstanding balance at Duke, the remainder would be refunded to you to pay your study abroad costs at your host institution.
  • I am graduating, do I get a refund if I close my flex account? 
    • When students Graduate and Flex accounts are closed, any refundable credit goes to the Bursar’s Office. We then include this in factoring any refund due to the graduated student. This occurs around 30 days after graduation. 

STUDENT EMPLOYMENT

  • What has Duke decided to do about on-campus employment payments?
    • Students who are employed by Duke should contact your supervisor to determine if you can continue to work remotely. If you are able to do so, please report your hours as normal and you will continue to be paid, via direct deposit, on the standard bi-weekly schedule.
  • If I cannot work remotely at my job will I be paid for the hours I’ve have missed so far? 
    • If you are not able to work remotely in your on-campus job, Duke will continue to pay you based on the schedule that was in place before Spring Break. These electronic payments will be made regardless of the type of employment (i.e., federal work study, Duke work-study or Duke non-work study employment).
      • For students on federal or Duke work study, Financial Aid Office will be sending out a notice to each student receiving payment for un-worked hours letting students know the total amount they should expect to receive. We anticipate that we will send this email out on or around Friday, April 9thStudents on the work study bi-weekly payroll will receive two paychecks for lost work hours, one on April 24 and a second on May 8. The first paycheck will be for 2/3 of your anticipated earnings and the 2nd paycheck will be for the last 1/3.  If you are not already set up for direct deposit, please enroll using Duke@Work (work.duke.edu).  Signing up for direct deposit through DukeHub is the quickest and safest way to get paid via payroll from the university. Paychecks will be deposited to your personal bank account and will clear immediately. If you have not already provided a bank account, please follow the instructions: Log on to DukeHub. Click on the Forms & Requests tab. Add or manage your direct deposit information. For students without a bank account, a refund check will be mailed to your home address as shown on DukeHub. Please check that that info is current. We are not able to compensate students for more hours than they worked before spring break. 
      • Students who were working at Duke but were not using Duke or Federal work study funds are also eligible for payment for hours they would have worked and were unable to due to the virus.  Payroll and human resources are working to determine amounts to be paid based on hours worked in the first part of the semester. Students on the bi-weekly payroll should receive payments for unworked hours on April 24 and May 8, the same schedule as those on work study.
      • If you were using Federal Work Study and working for an off-campus employer and you are not able to continue working remotely, Duke will continue to pay you for your unworked hours. Unlike other work study students, however, it is not possible to process these payments through Duke payroll (since you were being paid by the non-profit employer). Financial aid will send an email to each student who worked for a non-profit employer on or around Friday, April 9th with what you can expect to receive. Financial Aid will process a one-time grant payment for the total amount and will request a refund on your behalf from the Bursar’s office.  All students should be signed up for direct deposit for Bursar refunds to receive the one-time payment via ACH payment to your bank account.
  • What if I need a refund NOW as opposed to a credit later?
    • Students receiving need-based financial aid will receive a refund of any unused meal plan or points rather than receiving a credit in the fall.  If you have other immediate financial needs, please visit: studentassistance.duke.edu and complete an application for emergency assistance.

General

  • Will parking fees be refunded? 
    • A pro-rated portion of the parking fee will be credited to the student account. This amount will be included in the sums refunded to seniors and for returning students will credit the student account in the fall. 
  • Will Duke prorate or refund portions of activity fees? 
    • No. These fees are being used to continue ongoing support from Duke and student government. 
  • Will Duke prorate or refund portions of mandatory facilities or service fees (e.g. mailbox, gym, campus health, etc.)? 
    • Pro-rated portions of the parking fee will be credited to your fall bill. Other fees are being used to continue ongoing support from Duke for these services. 
  • Will there be a tuition discount for the spring since classes went online?
    • Duke University is not providing refunds or discounts on tuition for the Spring 2020 semester. All 6,500 Duke courses taught this semester were transitioned to remote delivery, along with a wide range of support services. Enrolled students are receiving full Duke academic credit if they successfully complete the courses, as they would if instruction took place on campus. The university is in the process of crediting student bills for paid, but unused room and food charges from March 13 through the end of the semester.
  • What if I have expenses related to the virus that are not mentioned above?
    • President Price has recently established a new Duke Student Assistance Fund to provide support for extraordinary expenses and needs that may have come up as a result of the coronavirus outbreak. All undergraduate, graduate and professional students have now received additional information regarding the potential uses of these funds and how you can request support from that fund.
    • Further information is available at https://studentassistance.duke.edu/. A team of staff is working together to answer any questions individual students or families may have, and they will review individual circumstances as needed.
  • Financial aid recipients can find the most updated answers to all financial questions at the Covid-19 Financial Aid web page.
    • If you cannot find an answer, contact your financial aid counselor. Any student who needs an answer to an urgent financial question can email us at keeplearning@duke.edu.
  • Is it true that I may get a temporary break on my student loan payments, due to the financial impact of the virus?
    • The Department of Education is providing some guidance related to recent legislation.